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Windows 7: BSOD coming out of hibernate - Dell M6700, 256SSD

14 Feb 2013   #1

BSOD coming out of hibernate - Dell M6700, 256SSD

Hello guys, I'm here looking for help and attached the dump file. Pretty much this is one out of a batch of 15 systems I've deployed recently. No one else has reported any issues, yet. The system bsod coming out of hibernate.

Dell M6700 256SSD, 16gig ram

Win 7 / 64 Enterprise

Let me know if I'm missing any other info that would help.

I've ran the dump file and came up with the below, and searched the web for any solution, but nothing has helped.






LAST_CONTROL_TRANSFER: from fffff80003cc48f5 to fffff80003a75c40

fffff880`22bb79c8 fffff800`03cc48f5 : 00000000`000000a0 00000000`00000009 ffffffff`c000009c 00000000`00000001 : nt!KeBugCheckEx
fffff880`22bb79d0 fffff800`03cc0684 : ffffffff`ffffffff ffffffff`ffffffff 00000000`0040fed0 00000000`00000000 : nt!PopEndMirroring+0x145
fffff880`22bb7aa0 fffff800`03cc4bb5 : fffff880`22bb7bc0 fffff880`00000007 00000000`00000000 fffffa80`00000007 : nt!MmDuplicateMemory+0xb64
fffff880`22bb7b90 fffff800`03d1634a : fffffa80`15239040 fffffa80`0f483180 00000000`00000000 fffff8a0`047fe010 : nt!PopTransitionToSleep+0xd5
fffff880`22bb7c00 fffff800`03a66946 : fffff800`03bf1e80 fffffa80`15239040 fffff800`03bffcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`22bb7c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


fffff800`03cc48f5 cc int 3


SYMBOL_NAME: nt!PopEndMirroring+145



IMAGE_NAME: ntkrnlmp.exe


FAILURE_BUCKET_ID: X64_0xA0_nt!PopEndMirroring+145

BUCKET_ID: X64_0xA0_nt!PopEndMirroring+145

My System SpecsSystem Spec
15 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck A0, {9, ffffffffc000009c, 1, 0}

Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The power policy manager experienced a fatal error.
Arg1: 0000000000000009, A fatal error occured while preparing the hibernate file.
Arg2: ffffffffc000009c, Status code
Arg3: 0000000000000001, Mirroring phase
Arg4: 0000000000000000

Debugging Details:
We need to see some more information. Please upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Disable hibernate following the Option One of Hibernate - Enable or Disable and notice that it will remove your hiberfile.sys from the system. Keep it as it is, dont enable hibernate again, until we are seeing the other required information, and suggesting you enable it back.

Update the following drivers:
Run chkdsk /r following the option two of Disk Check.

Let us know the results.
My System SpecsSystem Spec
15 Feb 2013   #3


Here's the info file
My System SpecsSystem Spec

16 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Update the firmware of your Samsung SSD.

Unfortunately, the most vital information is missing.... so please upload a screenshot of C drive utilization.
In Exploreer window, right click on C > Properties. Take a screenshot and upload it.

About PxHlpa64, either update Roxio, or uninstall it, if that is not very necessary.

Take the other suggestions as earlier given .... and seeing the screenshot, I may suggest you something more.
My System SpecsSystem Spec

 BSOD coming out of hibernate - Dell M6700, 256SSD

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