Frequent BSOD: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

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  1. Posts : 8
    Windows 7 Professional x64
       #1

    Frequent BSOD: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M


    I have been experiencing freezes and crashes for the last 6 months. I have upgraded to Win 7 Pro from XP Pro hoping that would solve the problem, but it continued. I have run memory test which did not yield anything. I have received errors ranging from IRQL to Memory manager to system thread exception. I have a device manager installed and all my drivers are up to date. I also run System Mechanic Pro which corrects hard drive errors that occur nearly everyday. Could I have a corrupt driver? I am at a loss as to what I should try next. Any help would be very much appreciated.
    Last edited by cabanaman; 17 Feb 2013 at 23:59. Reason: upload attachment
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Dont place acronis on startup .... free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.

    Do you have any program like FileDisc Virtual Disc by iolo Technologies? If so, uninstall it. This driver FileDisc.sys is causing some crashes there, apparently.

    Also, the zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  3. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #3
      My Computer


  4. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #4

    I have removed everything from start up and restarted.
    Could not find any FileDisc Virtual Disc by iolo.
    I have attached my zipped file, which hopefully have the mini dumps, and also added the diagnostic report below. (I have captured my last 3 crashes using WhoCrashed and copied these in Word if you need that).

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {B1EDF443-7A4F-46B7-A8AB-BD00106EF16F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1EDF443-7A4F-46B7-A8AB-BD00106EF16F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-1163758179-2540773189-1455317603</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20090416000000.000000+000</Date></BIOS><HWID>8E0E3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-1033-7600.0000-0022013
    Installation ID: 009520518610428702897640261851582980195601959503415715
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7TP9F
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2/18/2013 8:47:31 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:4:2013 07:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAQABAAAAAQABAAEAln3KjtjEDDVGvOS/hDSMI97Nwo8qzzBvRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    EUDS GBT
    SLIC GBT GBTUACPI
    SSDT PmRef CpuPm
      My Computer


  5. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #5

    Last 2 Crash mini Dumps


    On Sat 2/16/2013 2:23:38 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021613-16551-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x5F3ED)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002C6B3ED, 0xFFFFF880033396D8, 0xFFFFF88003338F30)
    Error:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 2/17/2013 2:44:51 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021713-13400-01.dmp
    This was probably caused by the following module:
    wdf01000.sys (Wdf01000+0xC861)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88000EF3861, 0xFFFFF880031DA858, 0xFFFFF880031DA0B0)
    Error:
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\wdf01000.sys
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: Kernel Mode Driver Framework Runtime
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

      My Computer


  6. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #6

    Unfortunately it appears that your install of windows is counterfeit. Where did you get your windows from?
      My Computer


  7. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #7

    I purchased it from an online company SoftBuy. They offered a downloadable version and appeared to have a reputable business, with a Microsoft and Adobe certification. The problem is I had all these crashes before I purchased the Win 7. In fact, I had crashed with XP and could not get it restarted after trying many different options. Therefore, I purchased Win 7, installed it on a new internal hard drive, and was able to access, save my files, and begin running again.
      My Computer


  8. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #8

    My best advice at this point would be, save all of your files that you want to an external drive then purchase a new copy of windows, from a reputable dealer, Unfortunately this may not be exactly cheap, then format your drives and reinstall windows, hacked copies of windows can cause all sorts of odd problems and can make the trouble shooting process nearly impossible because you are battling with an unpredictable operating system.
      My Computer


  9. Posts : 8
    Windows 7 Professional x64
    Thread Starter
       #9

    Ugh. OK, then. I am worn out fighting this for last 6 months.

    I recently bought a 1TB external drive, so I am set there.

    Is the controversy over retail version versus system builder settled? Is it O.k. to buy a system builder copy? I had my computer built by a friend and do not plan to resell it.

    Thanks.
      My Computer


  10. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #10

    Now as I understand it this is the difference between a rtail copy of windows and an oem copy of windows:

    OEM is a full version of Windows and doesn't require a previous copy of Windows, but it is meant for system builders who sell computers. If you're an end user you should buy a retail copy.
    Products - Microsoft Store Online



    Difference Between a Full/Upgrade/Retail License and an OEM/System Builder License.
    OEM licenses of Windows:
    1) Are bound to the first computer installed on and are not transferable (can't be moved to a different computer).
    2) Can not do an in place upgrade from older versions of Windows, only a clean/fresh install is possible.
    3) Offer no free support from Microsoft.
      My Computer


 
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