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Windows 7: PC freezing and BSOD

18 Feb 2013   #1
W3L5H

Windows 7 home Premium 64-bit
 
 
PC freezing and BSOD

Hello, I have had this Novatech Laptop since July and it's been working fine for months. Recently it has begun freezing and giving me the BSOD with no apparent cause.
The BSOD I receive is titled 'Driver IRQL Not less than or Equal'

System specs:
OS: Windows 7 Home Premium 64-bit
Processor:Intel core i7-2640M CPU @2.80 GHz
RAM:8GB

I have tried to follow the posting instructions but if I need to add further information let me know, I would greatly appreciate any help. Thanks in advance


My System SpecsSystem Spec
.
18 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It seems that your problems are being caused by your wireless driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {6c, 2, 0, fffff880074d4d7b}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+c9d7b )

Followup: MachineOwner
---------
Driver Reference Table - athrx.sys

Had a look at the driver its self and it seems rather old:

Code:
kd> lmvm athrx
start             end                 module name
fffff880`0740b000 fffff880`07591000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Nov 23 19:11:58 2010 (4CEC584E)
    CheckSum:         00187FE1
    ImageSize:        00186000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It also seems that your Intel graphics driver may be causing problems:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {6c, 2, 0, fffff88007339d7b}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : athrx.sys ( athrx+c9d7b )

Followup: MachineOwner
---------
updates for that can be found here: Intel Download Center
My System SpecsSystem Spec
18 Feb 2013   #3
W3L5H

Windows 7 home Premium 64-bit
 
 

Both drivers have been updated and *hopefully* that's the issue resolved. Strange that the wireless adapter driver should be out of date as I had recently updated that very driver, that may have been the cause. Thank you very much Dsprague, you are a white knight of the interwebz!
My System SpecsSystem Spec
.

18 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Keep us posted and post back if you get more crashes.
My System SpecsSystem Spec
19 Feb 2013   #5
W3L5H

Windows 7 home Premium 64-bit
 
 

It was working fine last night, I thought I'd leave it a while before I closed the thread, but it looks like the blue screen is back. 'athrx.sys' is still causing the error but I'm not sure what to do, considering I have already installed the latest drivers. I've included the new dump files in case they shed any more light on the issue.
My System SpecsSystem Spec
Reply

 PC freezing and BSOD




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