Blue Screen error 2057

jeremypiercy · 19 Feb 2013

I've had problems waking up my laptop from sleep for some time now, and got fed up with it so looked a bit deeper as this time it gave an error message telling me the problem event name was 'blueScreen' and that the Locale ID was '2057' This means very little to me, so im hoping you guys can help me, i have uploaded the zip file from the diagnostic tool and if there is more information you would like me to send i will do my best to respond quickly and get back.

Dsprague · 19 Feb 2013

Hello and welcome to the forums jeremypiercy, I took a look at your files and after a quick analysis it became apparent that your realtek audio driver seems to be the problem:

Code:

kd> !irp fffffa8008c30010
Irp is active with 8 stacks 5 is current (= 0xfffffa8008c30200)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008bf16b0 00000000 fffff8800d2ed510-fffffa8008bf5570 Success Error Cancel pending
           \Driver\HDAudBus    portcls!PowerIrpCompletionRoutine
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0  1 fffffa8008bf5420 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
 \Driver\IntcAzAudAddService
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa80074ae630 00000000 00000000-00000000    pending
           \Driver\ksthunk
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80075b3290    

            Args: 00000000 00000000 00000000 00000000

had a look at the time stamp on the driver and it seems rather old:

Code:

kd> lmvm RTKVHD64
start             end                 module name
fffff880`0d04d000 fffff880`0d2ea600   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Fri Feb 18 04:55:19 2011 (4D5E4207)
    CheckSum:         002A1F41
    ImageSize:        0029D600
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

you can check for updates to the driver here: Realtek

jeremypiercy · 26 Feb 2013

thank you for your fast response. I updated my realtek driver to the latest update which came out in 2012 but unfortunately there is still no change.

Dsprague · 26 Feb 2013

Can you upload the new dump files please?

jeremypiercy · 26 Feb 2013

here is the new dump file

Dsprague · 26 Feb 2013

It looks like this time the BSOD was caused by your audio drivers, there is a link below to where you can update them:

Code:

kd> !irp fffffa8008c30010
Irp is active with 8 stacks 5 is current (= 0xfffffa8008c30200)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008bf16b0 00000000 fffff8800d2ed510-fffffa8008bf5570 Success Error Cancel pending
           \Driver\HDAudBus    portcls!PowerIrpCompletionRoutine
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0  1 fffffa8008bf5420 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
 \Driver\IntcAzAudAddService
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa80074ae630 00000000 00000000-00000000    pending
           \Driver\ksthunk
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80075b3290    

            Args: 00000000 00000000 00000000 00000000

Code:

kd> lmvm RTKVHD64
start             end                 module name
fffff880`0d04d000 fffff880`0d2ea600   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Fri Feb 18 04:55:19 2011 (4D5E4207)
    CheckSum:         002A1F41
    ImageSize:        0029D600
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Realtek