Window 7 showed BSOD after installing AVG


  1. Posts : 1
    Windows 7 Ultimate 32 bits
       #1

    Window 7 showed BSOD after installing AVG


    My HP Pavilion DM3 laptop was working flawlessly until I decided to try AVG 2013 free edition. I scanned with AVG and removed all the files that came up as trojans, spam etc... Now my laptop only boots in Safe Mode and every time I choose boot windows normally it shows BSOD. I am running Windows 7 Ultimate 32 bits. I used Blue Screen View software and I am attaching the dump files. I used a USB bootable Windows 7 Ultimate but to no avail as the recovery methods all failed including the ones from the command line. Could anyone please have a look at the attached dump files and show me a way to solve this dilemma without having to format the hard drive.
    I am now uploading the dump files using the SF Diagnostic Tool and deleting the previous dump files
    Last edited by hahesa; 20 Feb 2013 at 19:14. Reason: Adding SF Diagnostic Tool Dump Files
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome hahesa sorry my friend but I am not much good at reading those dump files what I will say though is that I do not like AVG in any way, shape or form. I would look at getting rid of it ASAP as that seems to be the starting time of your problem.

    Just as amtter of interst is that the only antivirus you have on board?

    If you can get a copy of Malwarebytes onto a stick and run it in safe mode for starters.

    Some system specs would be good too like the model of the laptop for example.
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    In my opinion AVG is malware. I recommend these to start off.
    Use AVG website for the removal.
    Malwarebytes

    Microsoft Security Essentials - Microsoft Windows
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Layback Bear said:
    In my opinion AVG is malware. I recommend these to start off.
    Use AVG website for the removal.
    Malwarebytes

    Microsoft Security Essentials - Microsoft Windows
    +1 Bear but if he can only boot to safe mode that means he won't be able to get on the net so why I suggested the MBAM on a stick :)

    Anyway whatever the AVG has to go and from experience it is a real PITA to get rid of - I do it a different way but I won't suggest it here - right now.
      My Computer


  5. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #5

    Hi hahesa,

    Your blue screen is caused by NDIS.SYS. Update your NIC drivers ( network ) .

    Software & Driver Downloads HP Pavilion dm3-1103au Entertainment Notebook PC | HP® Support
      My Computer

  6.    #6

    Blue Screen of Death (BSOD) Posting Instructions

    BlueScreenView provides very little practical information, please follow the above instructions to upload all the required files.
      My Computer


 

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