BSOD whilst installing programs

ross82 · 21 Feb 2013

Ok i was getting BSODs very regularly on my pc at seemingly random times (including during installation of windows) and i thought i had eliminated everything except for cpu and mobo. i RMA'd the cpu and the retailer said they had found a problem with it and sent me a new one.
i put the new one in my pc yesterday and since then i've had 4 BSODs., mostly whilst installing programs.

i'd really appreciate it if someone would help me with this, it's driving me crazy

i've uploaded the sf_diagnostic results

thanks!

Arc · 21 Feb 2013

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection.

Also, which antivirus do you use?

If those two come clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

ross82 · 22 Feb 2013

Thanks Arc,
I ran memtest overnight, it did 12 passes with no errors - does that mean i dont need to test the ram modules individualy?

the virus check came up clean, but thats not really surprising, when i got the replacement cpu on wednesday i installed windows from scratch, and i'd only been connected to the internet for an hour or so before i started this thread

i dont yet have antivirus installed on this computer as its usually not connected to the internet and im trying to squeeze maximum performance out of it

i enabled driver verifier and carried on installing stuff, but this time it blue-screened as i was closing down chrome.

diagnostic attached, thanks again for your help :)

ross82 · 23 Feb 2013

i dont know if this helps but i've found a consistent way to may my pc bsod. i have quite a large suit of software on a set of dvds and every time i try to install it, i get a blue screen about halfway through the first dvd.

ive tried swapping out the dvd rive for another but the problem still happens.

i've uploaded new diagnostics, any thoughts?

thanks :)

Arc · 23 Feb 2013

Do the virus scans again.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

And, then enable Driver Verifier as suggested earlier. You need to enable it, otherwise in this case it will not be helpful for you.

ross82 · 23 Feb 2013

hmm every time i download mse and try to install it, it says extraction failed file is corrupt. when i tried yesterday, it would let me download it at all.

if i download the 32bit version of mse will that still do the job?

Arc · 23 Feb 2013

Go for the other steps then. As far as I can say upto that time, your system is infected.

ross82 · 23 Feb 2013

ok thanks, i'll post back here when i have more

ross82 · 23 Feb 2013

ok i did a full scan with mbam, i had to scan 1 hard drive at a time to stop it from spontaneously rebooting during the scan

i managed to get a decent download of mse, and when i tried to scan with that i got a blue screen! so i had to do the mse full scan in safe mode

both scans found a few bits of malware etc so i removed that, then i set up driver verifier again, started installing from a dvd, and got another blue screen. i've attached the dumps

thanks :)

Arc · 24 Feb 2013

Disable verifier now. It failed to catch anything .... so we may say that it is a hardware error. Also, I guess you have tried TDSSKiller too?

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Do some disc check ....

Update your SSD's Firmware
Re-seat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Re-seat and even try to seat the Optical Disc Drive in another SATA port. Change the SATA and power cables connecting the ODD and other HDDs.

Let us know the results.