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BSOD > Please Help ntoskrnl.exe
Random occurrence of bsods have been happening most recently due to my drivers being corrupted. Can someone take a look at them to tell me what I have to update to resolve this.
Random occurrence of bsods have been happening most recently due to my drivers being corrupted. Can someone take a look at them to tell me what I have to update to resolve this.
Hi emh1989,
Download and run the 'SF_Diagnostic_Tool.exe file' as suggested in the tutorial link for better 'BSOD analysis': Blue Screen of Death (BSOD) Posting Instructions
After download, click 'Grab all' to capture the Mini-Dump, Event Logs, Update Logs, Driver List and MGDiag reports. Apart from the 'Mini dump' the information in these files is vital for investigation.
Do reply with the information; would be glad to assist.
Last edited by Saurabh A; 22 Feb 2013 at 16:58.
Hi emh1989,
Please run 'Chkdsk' from command prompt to detect and fix errors on the disk: Disk Check
Remove 'AVG 2013 & AVG Tuneup (Registry Cleaner)' to see if that helps. You may choose to use 'Microsoft Security Essentials'; has shown better results from 'Windows' stability stand point.Code:Source: MsiInstaller Event ID: 10005 SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2013 -- Error 27054. CA_Error27054: SetupAction(0xC0070642): Installation failed.
The Mini-dump exhibits the following errors:
Please try re-installing the 'Network Drivers' for 'ASUS 802.11n Wireless LAN Card' and for 'Microsoft Virtual WiFi Miniport Adapter'. Would suggest you to uninstall the current drivers from 'Device Manager', restart the unit and try a fresh set of drivers.Code:nwifi.sys Bug Code: (0x0000001e) Bug String: KMODE_EXCEPTION_NOT_HANDLED NativeWiFi Miniport Driver tcpip.sys Bug Code: (0x0000001e) Bug String: KMODE_EXCEPTION_NOT_HANDLED Microsoft TCP/IP Driver (networking related)
Logs also point at 'nVidia related 'application crashes'
If the issue persists, you may try re-installing display drivers for the nVidia card installed in the system.Code:nvtray.exe Source: Application Error Date: 2013-02-21T23:48:38.000 Event ID: 1000 Faulting application name: nvtray.exe, version: 7.17.13.697, time stamp: 0x506b3bc0 Faulting module name: nvtray.exe, version: 7.17.13.697, time stamp: 0x506b3bc0 Exception code: 0x40000015 Fault offset: 0x0000000000153481 Faulting process id: 0x123c Faulting application start time: 0x01ce10b30cea2bf0 Faulting application path: C:\Program Files\NVIDIA Corporation\Display\nvtray.exe Faulting module path: C:\Program Files\NVIDIA Corporation\Display\nvtray.exe Report Id: 1ecc3768-7cab-11e2-8903-f46d0425995c
Other file corruptions are also observed in the system logs; like
Would also suggest you to run SFC Tool to check the integrity of 'Windows files' in the system: SFC /SCANNOW Command - System File CheckerCode:Source: Microsoft-Windows-WMI Event ID: 10 Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Hope this helps. Do reply with the findings.
K i did all that. It helped for a day. But im back to having problems with the tcpip.sys and ntoskrnl.exe. Ive tried reinstalling the drivers for ASUS 802.11n Wireless LAN Card and for Microsoft Virtual WiFi Miniport Adapter. Nothing has changed.
Hi emh1989,
Thank you for the response.
This code points at an old Intel Driver; please try updating the driver and check results: Intel Download Center
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {0, 0, 0, 0} Unable to load image intelppm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for intelppm.sys *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys Probably caused by : intelppm.sys ( intelppm+39c2 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address.
This relates to Agnitum Firewall Driver. This is not required in the system as 'Windows Firewall' is working already. Please follow the steps in this article to clear this firewall completely: How do I uninstall Outpost manually?*** WARNING: Unable to verify timestamp for afw.sys
*** ERROR: Module load completed but symbols could not be loaded for afw.sys
afw+0x388b
Hope you have removed 'AVG' from the system; also found that 'BullGuard' is also working in the system. Having two anti-virus software in the system can cause serious trouble. Please remove it and recheck results. You may run the 'removal tool' (uninstaller utility) from here: http://www.bullguard.com/support/pro...uninstall.aspx
Also ensure that all 'Windows Updates' are properly installed after the above mentioned steps are executed.
Hope this helps. Do reply with the findings; would be glad to assist.