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Windows 7: BSOD after sleep/hibernate

08 Mar 2013   #11

Windows 7 Professional x64

okay, thank you so much :) will just post here again if it happens again.

My System SpecsSystem Spec
08 Mar 2013   #12
x BlueRobot


Let's hope you won't have to
My System SpecsSystem Spec
11 Mar 2013   #13

Windows 7 Professional x64

good eve!

unfortunately my laptop won't sleep/hibernate properly again.

here are the dump files.

Attachment 258855
My System SpecsSystem Spec

11 Mar 2013   #14
x BlueRobot


BugCheck 9F, {3, fffffa80043aca10, fffff80000b9c3d8, fffffa80047d5330}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
0: kd> lmvm bcmwl664
start             end                 module name
fffff880`04e86000 fffff880`0530a000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Tue Feb 15 07:58:59 2011 (4D5A3243)
    CheckSum:         00487935
    ImageSize:        00484000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The same driver seems to be causing an issue, are you using a wired or wireless connection?

When installing the driver, did you install the driver by this method?
My System SpecsSystem Spec
11 Mar 2013   #15

Windows 7 Professional x64

nope, i used the setup.exe that comes with what i downloaded from acer support

but I tried that method now, but it just tells me that the driver is already up-to-date.

I just don't get it because sometimes, my laptop sleeps successfully, but sometimes it won't D:
My System SpecsSystem Spec
11 Mar 2013   #16

Windows 7 Professional x64

and I'm using wireless connection. :)
My System SpecsSystem Spec
11 Mar 2013   #17
x BlueRobot


Scan for any missing, modified or corrupted protected Windows files with:
My System SpecsSystem Spec
11 Mar 2013   #18

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Uninstall Sunbelt Firewall Software or anything provided by GFI. It is a MUST!

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

It appears that the driver for BCM43XX is not available in the official website .... Ethernet NIC Driver Downloads | Broadcom .... You may try the "Windows users, click here to determine the correct driver for your NIC" Option of the page. As I am not a Broadcom user, I cannot say anything about the driver available in Wikidrivers.

BTW, how old the computer is? How old the BIOS is? How old the NIC is? upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec

 BSOD after sleep/hibernate

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