Windows 7: BSOD Playing Secret World, unknown error.

Sorrowfold · 23 Feb 2013

Long story short, This game run's flawlessly, But maybe into 10-15 minutes of gameplay time. It forcefully bluescreens, no key functions and also no self reboot, It creates the .dmp files before I have to literally pull the plug on the tower. Any advice is welcome, Thank you in advance.

Edit: I've discovered it is not only just this game in particular, Diablo 3 has the same issue happen, Possible hardware failure coming along?

koolkat77 · 24 Feb 2013

Please post the following report:

Windows Genuine and Activation Issue Posting Instructions

For a stop 116 go through: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8002cec4e0, fffff8800520c6c4, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )

Followup: MachineOwner
---------

1: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8002cec4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800520c6c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9316c4
fffff880`0520c6c4 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02e14b48 fffff880`03ee7000 : 00000000`00000116 fffffa80`02cec4e0 fffff880`0520c6c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02e14b50 fffff880`03eba867 : fffff880`0520c6c4 fffffa80`04ecd000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02e14b90 fffff880`03ee6e0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`02cec4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02e14c40 fffff880`03fb5ec1 : fffffa80`05a63520 00000000`00000080 00000000`00000000 fffffa80`04eb2410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02e14cc0 fffff800`02f3134a : 00000000`03bbef0b fffffa80`04eb8b50 fffffa80`024ab5f0 fffffa80`04eb8b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02e14d00 fffff800`02c81946 : fffff880`009e7180 fffffa80`04eb8b50 fffff880`009f1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02e14d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`0520c6c4 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9316c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048db000 fffff880`05383000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 05:13:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4