BSOD after disconnecting HDMI and subsequently closing browser (FF)

ilseholland · 23 Feb 2013

Hello everyone,

Any help greatly appreciated with a BSOD problem I've been having today.

After both instances when my pc had been connected to the tv via HDMI and I disconnected the projector I was presented with a BSOD after shutting down my browser (Firefox).

In both cases the Event Viewer shows that it was an issue with Event ID 41 and Event properties as follows:

EventData

BugcheckCode 59

BugcheckParameter1 0xc0000005

BugcheckParameter2 0xfffff960000f6373

BugcheckParameter3 0xfffff88008be1070

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

I have had problems with BSODs before, but they were resolved after changing the drivers of my network adapter (I say change rather than update because it only let me roll back to older versions of the driver and would not let me install a new one, see here: BSOD BugCheckcode 0x000000D1). I have been problem-free since, even after having formatted my PC in (if I remember correctly) June 2012.

Thanks very much for looking and any suggestions greatly appreciated (dump files attached if required)!

*edit* Dump files updates as I attached an incomplete zip-file, was told all had been grabbed but then it grabbed some more. */edit*

koolkat77 · 24 Feb 2013

Hi...

The BSOD-s seem to be caused by very old video drivers:

Code:

lmvm atikmpag
start             end                 module name
fffff880`00dc0000 fffff880`00df6000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Sep 21 07:20:30 2010 (4C98085E)
    CheckSum:         00037BF3
    ImageSize:        00036000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
fffff880`07856628  fffff880`00dc42b8Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x42b8

fffff880`07855708  fffff880`04c55a53Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x36fa53

Perform a clean install of the drivers:

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

How to Clean Left Over Driver Files with Driver Sweeper

Don't worry about the title ATI Catalyst 'Vista'. These drivers are meant for Win Vis, Win 7 and Win 8 as well. Or go with the ATI automatic detection tool if you prefer.

AVG contributes in BSOD-s. Please uninstall and replace with MSE. AVG removal tool: AVG | Download tools and utilities

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Install all updates including Service Pack 1:

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Version	6.1.7600 Build 7600

Learn how to install Windows 7 Service Pack 1 (SP1)

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Full tutorial here:

SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

How to run Disk Check on Windows 7

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

Check for a BIOS update:

Code:

BIOS Version/Date	American Megatrends Inc. R0300Y8, 20/07/2010

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Let us know the results and further BSOD reports if any.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.17207.amd64fre.win7_gdr.130104-1435
Debug session time: Sun Feb 24 06:18:36.169 2013 (UTC + 6:00)
System Uptime: 0 days 4:54:33.761
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.17207.amd64fre.win7_gdr.130104-1435
Debug session time: Sat Feb 23 22:02:56.861 2013 (UTC + 6:00)
System Uptime: 1 days 18:55:28.453
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : win32k.sys ( win32k!memset+863 )
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: FAILURE_BUCKET_ID:  X64_0x3B_win32k!memset+863
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

ilseholland · 24 Feb 2013

Thanks for the help and all the suggestions (a lot of them!). I'll give them an try, see how I get on with them and let you know if the problem has been solved!

koolkat77 · 24 Feb 2013

Keep us updated :)

koolkat77 · 06 Mar 2013

Any update?

ilseholland · 07 Mar 2013

Hi koolkat, thanks for asking. I've not had a chance to have a proper sit-down yet to try and sort all of this out, there is so much on the list that it is almost a bit daunting/scary so I want to take my time when I try and do it. But I promise I will let you know as soon as I have!

On the bright side it hasn't happened again since, at least not so far :)

koolkat77 · 16 Apr 2013

Any news?

ilseholland · 17 Apr 2013

Hi koolkat, not so far, I thought the problem had resolved itself (slthough why would it if I didn't do anything), but it's happened again for a 2nd time this week so good sit down and a look at your suggestions very much required, will probably get on it this weekend. Thanks again.