SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs

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  1. Posts : 42
    Windows 8 PRO 64 bit
       #1

    SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs


    Bluescreen view seems to think its caused by ntoskrnl.exe
    And then by using debug tools, that says that the problem is "probably caused by win32k.sys"

    My system specs should be in the attached log or in my profile

    It occurs randomly out of no where! I can find no reason why it should be bluescreening like this. I would just be playing runescape, watching a vid, or doing nothing and then BAM! Blue screen :L I got a blue screen back when I was using windows 7 Home Premium but I don't have the dump for that. I think lenovo isn't that great of a company, because me and my friend have both had horrible issues with Lenovo (IBM) -.-

    I upgraded the ram to 4GB out of 2GB. It has only 1 ram slot... but speccy reports 2?

    I would really really appriciate some help in this. The bsods are causing me great dismay to the point where I did a double facepalm DX. I feel silly to ask because I'm in fixing computers myself, and after hours (yes, hours. I'm not some lazy person who's going to waste your time because I didn't do a simple google search :3) of research I can find no solution... If you help me with this, I can repay you by teaching you how to pwn in MMOS or black ops. And recipes

    Ps: I am using ClassicShell. This is a legitimate windows installation. There are no physical defects/breakage on my laptop. It is not modified. I will bake you cookies for your help & it'd be greatly appriciated!!!! (Or ask for a favor as long as its not a $900000000000000000000000 donation) :)
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Hi Ripta welcome to SF .

    Click this link RAM - Test with Memtest86+ and test your memory .

    Update your graphic card drivers . http://support.lenovo.com/en_US/rese...DocID=HT072969
      My Computer


  3. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #3

    VistaKing said:
    Hi Ripta welcome to SF .

    Click this link RAM - Test with Memtest86+ and test your memory .

    Update your graphic card drivers . Drivers and software - Lenovo G575 Notebook
    Thanks! Alright, I will post back with results after doing the mem test & updating.
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    You're welcome . You want it to pass 7 passes . If you start the test and you get a bunch of red that means your memory is bad .

    Here is the driver from AMD's website
    http://www2.ati.com/drivers/13-1_vis...d_ccc_whql.exe
      My Computer


  5. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #5

    VistaKing said:
    You're welcome . You want it to pass 7 passes . If you start the test and you get a bunch of red that means your memory is bad .
    Gotcha, 7 passes. I just got the Mem86 installed on the usb flashdrive.. here we go. I'll post back after it's done. I hear it can take awhile so I request a not to give up on my thread incase it needs to run over night. :]
      My Computer


  6. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #6

    VistaKing said:
    You're welcome . You want it to pass 7 passes . If you start the test and you get a bunch of red that means your memory is bad .

    Here is the driver from AMD's website
    http://www2.ati.com/drivers/13-1_vis...d_ccc_whql.exe
    Thx very much for this!
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #7

    If its bad it will let you know right away or later . If you need to run it over night please do so
      My Computer


  8. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #8

    VistaKing said:
    If its bad it will let you know right away or later . If you need to run it over night please do so
    Hi VistaKing.
    7 passes actually took 20 hours lol, bit more than over night. The results are 7 passes and no errors. So it seems my memory is good.

    I executed that update from the link you sent me, and everything is already installed..... there was nothing new to update. What do I do from here? D:
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #9
      My Computer


  10. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #10

    VistaKing said:
    It tells me the version of the Rom isn't newer than that of the BIOS.
      My Computer


 
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