SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs

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  1. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #31

    If its not the drivers that is causing the BSOD ? Something has to be . How many security software do you have installed ?
      My Computer


  2. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #32

    VistaKing said:
    If its not the drivers that is causing the BSOD ? Something has to be . How many security software do you have installed ?
    I have:
    Avast! Antivirus
    Spybot SnD
    MalwareBytes
    Spyware blaster (its used to immunilize ONLY)
    SUPERAntiSpyware

    Spybot, bytes, and antispyware are all scanners only. No real time protection. Only ran once a month

    ps: lol at fix for windows 8 lol "format c:"
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #33

    Hopefully you didn't purchase avast . Too many issues with Avast . If you didn't uninstall it using Revo uninstaller . Download MSE instead .

    Revo Uninstaller


    Download



    MSE


    Download

      My Computer


  4. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #34

    VistaKing said:
    Hopefully you didn't purchase avast . Too many issues with Avast . If you didn't uninstall it using Revo uninstaller . Download MSE instead .

    Revo Uninstaller


    Download



    MSE


    Download

    Nope I did not purchase it :) Alright, I just hate how long this program takes to scan though. But if it helps with the bsod problems then it'd be worth it.

    Uninstalling now.

    ps: All of a sudden, I can now change my brightness setting? And did you see my post about the weird driver version (9.2, ect?)
      My Computer


  5. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #35

    Ripta said:
    I've run into a problem.

    I uninstalled the update to the display driver 13-1_vista_win7_win8_64_dd_ccc_whql.exe, the display driver version is "Display Driver ver. 9.012"
    Display Driver ver. 9.012
    Display Driver ver. 9.012
    Display Driver ver. 9.012

    The screen went blank, restarted. Then my pc was at the smaller resolution (as it should, it was liike 1024 x 768) But the driver version was changed to 8.981.0.0. The lenovo driver! I uninstalled it again in device manager again. When it went blank again, it changed to 9.2.0.0. This is apparantly the windows 8 default driver. But it doesn't make since because:

    9.2.0.0 is the default driver, windows reports it as release date 9/27/2012.
    13-1_vista_win7_win8_64_dd_ccc_whql.exe (AMD driver) is 9.012, release date 1/17/2013.
    1/17/2013
    The lenovo one is 8.981.0.0, released 27 Aug 2012


    Why would it revert to the 8.9 release, and then 9.2.0.0 after I uninstalled the display driver?
       Information
    Looking at Lenovo's website your Laptop comes with one of these graphic cards. Lenovo doesn't update the drivers they only have the drivers that come with the PC. To get updated drivers you go to the manufacture of the graphic cards.


    Lets uninstall this update "KB2778344" and then restart

       Information


       Tip
    If it comes up again in Windows Update . Just hide the update. Right click on it and choose Hide Update


    Do this for me please

    On the computer, press the Windows key and the X key, and then select Device Manager.
    In Device Manager, expand Processors.
    Double-click the processor, and then click the Details tab.
    ln the drop-down list, click to select Hardware Ids.
    Examine the information in the details pane to determine whether the computer uses an AMD Family 0x14 (20) processor.

       Note
    If its a model 2 processor download the update


       Information
    KB2818604



    Download

    Last edited by VistaKing; 28 Feb 2013 at 16:27.
      My Computer


  6. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #36

    VistaKing said:
    Ripta said:
    I've run into a problem.

    I uninstalled the update to the display driver 13-1_vista_win7_win8_64_dd_ccc_whql.exe, the display driver version is "Display Driver ver. 9.012"
    Display Driver ver. 9.012
    Display Driver ver. 9.012
    Display Driver ver. 9.012

    The screen went blank, restarted. Then my pc was at the smaller resolution (as it should, it was liike 1024 x 768) But the driver version was changed to 8.981.0.0. The lenovo driver! I uninstalled it again in device manager again. When it went blank again, it changed to 9.2.0.0. This is apparantly the windows 8 default driver. But it doesn't make since because:

    9.2.0.0 is the default driver, windows reports it as release date 9/27/2012.
    13-1_vista_win7_win8_64_dd_ccc_whql.exe (AMD driver) is 9.012, release date 1/17/2013.
    1/17/2013
    The lenovo one is 8.981.0.0, released 27 Aug 2012


    Why would it revert to the 8.9 release, and then 9.2.0.0 after I uninstalled the display driver?
       Information
    Looking at Lenovo's website your Laptop comes with one of these graphic cards. Lenovo doesn't update the drivers they only have the drivers that come with the PC. To get updated drivers you go to the manufacture of the graphic cards.


    Lets uninstall this update "KB2778344" and then restart

       Information


       Tip
    If it comes up again in Windows Update . Just hide the update. Right click on it and choose Hide Update


    Do this for me please

    On the computer, press the Windows key and the X key, and then select Device Manager.
    In Device Manager, expand Processors.
    Double-click the processor, and then click the Details tab.
    ln the drop-down list, click to select Hardware Ids.
    Examine the information in the details pane to determine whether the computer uses an AMD Family 0x14 (20) processor.

       Note
    If its a model 2 processor download the update


       Information
    KB2818604



    Download
    I have uninstalled the update you told me to, it succeeded and I hid it in windows update. My cpu is a model 2, I went to download the update and install it but it reports that the update is already installed.

    (off topic, after uninstalling daemon tools and avast! free antivirus, my computer has been a bit snappier I'm still on 9.2.0.0 display driver though)
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #37

    When I was looking at your Windows updates it didn't locate the KB2818604 update.

    Try downloading the driver from AMD's website again .
      My Computer


  8. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #38

    VistaKing said:
    When I was looking at your Windows updates it didn't locate the KB2818604 update.

    Try downloading the driver from AMD's website again .
    I just double checked to make sure that KB2818604 is installed. It shows up in installed updates. The crash dumps are being mean to us
    Downloading the driver now.
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #39

    Take a look at this link

    Driver Verifier - Enable and Disable
      My Computer


  10. Posts : 42
    Windows 8 PRO 64 bit
    Thread Starter
       #40

    VistaKing said:
    Take a look at this link

    Driver Verifier - Enable and Disable
    The driver update has been installed. I will follow the tutorial on how to use this driver verifier and post back with results. Thanks for this :) The only time where we will HOPE for a bsod lol
      My Computer


 
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