Frequent BSOD since dropping computer

Gmarkey · 27 Feb 2013

Hi,

I dropped my Toshiba Satellite which caused a BSOD. Since then, it seems as though any bump or sudden movement would trigger a BSOD, which made me wonder if I had a hardware issue due to dropping the machine. However, today as I was trying to investigate, I noticed I was getting a BSOD about 5 seconds after opening Google Chrome. It happened 2 or 3 times in a row. Now I'm visiting you on FireFox and haven't triggered a BSOD yet.

Attached are my DMP files - Hope you can help with what little information I have.

PS. I just discovered this site today - and it is awesome! Really impressive

ICIT2LOL · 27 Feb 2013

Hello and welcome Gmarkey mate just have a lok at the RAM sticks and reseat them plus I would do the same for the had drive could be something real simple.

If you are wondering how to do this - this might help out Taking apart Toshiba laptops and notebooks. DIY guides. Disassembly instructions. < the hard drive is practically the same as the RAM sticks cover just remove the lid and gently pull out the hard drive - it usually has a small piece of ribbon to aid extraction.

Gmarkey · 01 Mar 2013

ICit2lol,

I tried removing and reinserting both the RAM sticks and the hard drive. After rebooting I still recieve a BSOD after opening Google Chrome. I am able to use my computer just fine using FireFox!

Dsprague · 01 Mar 2013

Try uninstalling and then reinstalling chrome and see if it works then.

Sub Styler · 01 Mar 2013

Dsprague said:

Try uninstalling and then reinstalling chrome and see if it works then.

Simple test, but check disk would be more thorough (possible bad sectors)
Disk Check

Also Memtest86+ to check for memory corruption
RAM - Test with Memtest86+

These are likely symptoms of dropped laptops, especially if you have already tried re-seating the hardware.

Dsprague · 01 Mar 2013

Sub Styler said:

Dsprague said:

Try uninstalling and then reinstalling chrome and see if it works then.

Simple test, but check disk would be more thorough (possible bad sectors)
Disk Check

Also Memtest86+ to check for memory corruption
RAM - Test with Memtest86+

These are likely symptoms of dropped laptops, especially if you have already tried re-seating the hardware.

This answer Is most likely better than mine seems I have not had enough coffee this morning to get the spider webs out of my brain

Gmarkey · 01 Mar 2013

Thanks for the suggestions, much appreciated!

I will try these after work and update the thread later

ICIT2LOL · 01 Mar 2013

Yep those tests are good especially the HDD one as the drop may have caused some misalignment within the rive itself after all it is in a vulnerable spot and fragile. Well form from what I have seen of the Toshibas I have had for fixing.

The RAM I am not so sure and why I asked to OP to reseat them - depends I guess on the height of the drop?

Layback Bear · 01 Mar 2013

I would most certainly check the ram and hard drive just to make sure things are okay. Keep this is mind; hardware doesn't know the difference between Chrome and Firefox as stated in post #3. Try removing Chrome and installing it again.

ICIT2LOL · 02 Mar 2013

Good point Layback will be interesting to see what happens.