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Windows 7: BSOD - Random Crashes Started Today, Three in Few Hours

01 Mar 2013   #1
Jimstigator

Virginia
 
 
BSOD - Random Crashes Started Today, Three in Few Hours

Good morning,

A users laptop began crashing this morning. It's occurred three times so far, and will likely continue. I updated the driver that has caused our org crashes in the past, but it didn't help.

Thanks!
Jim


My System SpecsSystem Spec
.
01 Mar 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

The crash is being caused by the Intel display driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff881309d0ea0, 0, fffff8800597e878, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )

Followup: MachineOwner
---------
Driver Reference Table - igdkmd64.sys

you can find updates for the driver here: Intel Download Center
My System SpecsSystem Spec
01 Mar 2013   #3
Jimstigator

Virginia
 
 

Damn you are fast. Thanks a TON! As usual, this place is great.

-Jim
My System SpecsSystem Spec
.

01 Mar 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad we could help out let us know how things go.
My System SpecsSystem Spec
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 BSOD - Random Crashes Started Today, Three in Few Hours




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