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Windows 7: Blue Screen of Death (BSOD) after uninstalling Kaspersky

01 Mar 2013   #1

windows 7 pro 64 bit
Blue Screen of Death (BSOD) after uninstalling Kaspersky

I got a Dell inspiron n5110 windows 7 pro 64-bit laptop

First of all...I've just installed Kaspersky 2013 but before i uninstall Kaspersky 2012 from the laptop
it successfully installed after that i restarted the system but BSoD appears but i could not read it becouse it dose not wait then the system restart gain and keeps on

In the safe mode i ran the system restore but the Kaspersky 2012 dose not work good

So i tried to uninstall it but also after restarting the system the BSoD appears again so i used the system restore again

I also tried the KAVREMOVER tool but also with same result

Now the device is working probably just i can not remove Kaspersky 2012 or install Kaspersky 2013

I have also uploded a zib file witch contains the folder that i get from the SF_Diagnostic_Tool

thank you

My System SpecsSystem Spec
05 Mar 2013   #2
Saurabh A

Windows 7 64bit

Hi mbmbmf11,

The crash dump that you've shared indicates a possibility of corrupt/outdated 'Wireless driver'. 'amppal.sys' relates to 'Intel Centrino Bluetooth 3.0 + High Speed Virtual Adapter driver' seems to have caused the crashes.
Probably caused by : AMPPAL.sys ( AMPPAL+18443 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88002b87443, The address that the exception occurred at
Arg3: fffff8800217ef38, Exception Record Address
Arg4: fffff8800217e790, Context Record Address

Another crash dump reported in January points at 'Atheros BlueTooth driver':
BugCheck CE, {fffff8800851e2c0, 8, fffff8800851e2c0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\btath_bus.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btath_bus.sys
*** ERROR: Module load completed but symbols could not be loaded for btath_bus.sys
Probably caused by : ( btath_flt+12c0 )
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver unloaded without cancelling timers, DPCs, worker threads, etc.
The broken driver's name is displayed on the screen.
It could be a driver conflict Bluetooth. 'Inspiron n5110' is built with various Network cards with Bluetooth capability. It appears that your notebook has the 'Dell Wireless 1702 802.11 b/g/n' Adapter (Works for Wireless and Bluetooth, both; manufactured by Atheros). Please try updating the driver from the following link: Driver Details | Dell US

Also uninstall the 'Intel Centrino Adapter' drivers/application from 'Windows'. Please refer to the following articles for detailed information:
Intel® Centrino® Wi-Fi Products — Uninstall Intel® PROSet/Wireless Software
Network Connectivity — Unable to uninstall Intel® Network Connections, Intel® PROSet, or teams

Do reply with the findings; will take it forward from there.

My System SpecsSystem Spec
10 Mar 2013   #3

windows 7 pro 64 bit

Hi Saurabh A
Thank you very much it was a good advice from you and also you ware very helpful to me
My System SpecsSystem Spec

10 Mar 2013   #4
Saurabh A

Windows 7 64bit

Hi mbmbmf11,

It appears that conflict in 'Bluetooth drivers' was causing the 'Blue screen errors'.
Glad that the issue is fixed; thank you for the confirmation. Do reply if you have any further questions.

My System SpecsSystem Spec
11 May 2013   #5

windows 7 x64
similar problem

I have a Dell Inspiron 580 windows 7 x64
I had kaspersky 2011 and bought the renewal/update of kaspersky 2013.
installed kaspersky 2013 without uninstalling 2011, seemed fine, rebooted, got the blue screen of death.
My computer would then only start up in safe mode (not even safe mode with networking).
I did a system restore.
Did the uninstall of kaspersky 2011 was prompted to reboot, blue screen of death, system restore.

After the system restore I ran the report utility they said I should run and it came up with 1 file as incompatible with the software ApnToolbarInstaller.exe -the Ask toolbar.

The program doesn't show under the uninstall window, it doesn't show as an addon for firefox, explorer, or chrome. BUT if I follow the location of where the utility says it is I can find the file in it's folder. However I can't uninstall it from there, can't even open in. I tried Revo uninstaller and it doesn't show up there either.

How do I get this thing out of my computer? How do I make Kaspersky work?

please and thank you

My System SpecsSystem Spec
11 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Needassistance, you need to create a new thread for your issue.
My System SpecsSystem Spec

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