Random BSODs

anitac · 02 Mar 2013

This is my mum's computer. Last night my parents were using Firefox when a BSOD occurred. It had happened to me using the same computer about a year or more ago but no one reported another BSOD until now so I did not bother to check it out. It appears to have happened more than twice though as there are more than two dumps.

Northernsoul55 · 02 Mar 2013

Hi,

Your crashes seem related to Norton Internet Security/Symantec and Realtek drivers and most
recent your NIC.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80036ab040, fffff80000b9c510}
Probably caused by : tcpip.sys ( tcpip!FlPnpEvent+17d )
Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.

Faulting driver: RtsUVStor.sys
Relates to: Realtek Semiconductor Corp USB Mass Storage Driver
Update your driver here or OEM website:

http://www.realtek.com/downloads/

fffff800`00b9c818 fffff880`05240036Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
netr28x+0x1036

Refers to: Ralink RT2860 series Wireless LAN Card
Update your driver here or OEM website:

http://www.mediatek.com/_en/07_downloads/01_windows.php

Faulting Norton Drivers:

fffff800`00b9c668 fffff880`0762daa0*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
IDSvia64+0x8aa0

Relates to: Norton Internet Security

fffff880`031dac78 fffff880`03dac790Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
SYMEVENT64x86+0x10790

Relates to: Norton Internet Security

fffff880`031d9828 fffff880`04342603Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\BASHDefs\20120317.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
BHDrvx64+0x87603

Relates to: Symantec Heuristics Driver

fffff880`031d8f58 fffff880`03f6f0b7Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.1.3\Definitions\IPSDefs\20120327.002\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
IDSvia64+0xa0b7

Relates to: Norton Internet Security

fffff880`031d8b88 fffff880`01037800Unable to load image \SystemRoot\System32\Drivers\NISx64\1306020.00A\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
SYMNETS+0x37800

Relates to: Symantec/ Norton NIS/ N360 driver

Please uninstall Norton Completely and all Symantec products.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&version=1

As an alternative please install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Microsoft Security Essentials - Microsoft Windows

Cheers

Dave