BSOD samsung 7 series unknown error

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  1. Posts : 18
    windows 7 ultimate x64
       #1

    BSOD samsung 7 series unknown error


    i have a samsung 7 series laptop quad core prossor radeon graphics card running windows 7 with 8 gigs of ram it has been crashing and freezing sence i got it it was a display one so the warentee ran out long before i had it a year >_< run programs to fix the registry compleatly wiped it and it worked for about 2 weeks before it started to freze and crash again i uploaded the dump files and everything else
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Hi Jessica

    Before you installed this KB2670838 update did you have any issues ? That update has been coming up with a lot of issues. Try uninstalling that update .

    To uninstall Windows Update - Uninstall an Update
      My Computer


  3. Posts : 18
    windows 7 ultimate x64
    Thread Starter
       #3

    i just tried un installing it ill post a comment if that dident fix it
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    Uninstall IOBIT

    Using Revo Uninstaller Freeware - Uninstall Programs

    Choose Advanced Mode . Click on IOBIT and click Uninstall . It will also use the built-in uninstaller from IOBIT click yes once that's done it will tell you to restart click NO click next on Revo Uninstaller and let it do the uninstalling. If it fights any left over keys put a check next to the BOLD items and click on Delete . Once its deleted click on Next . If it finds items in your folder or C:\Program Files (x86 ) or Programs Files put a check on those folders and click on Delete then click Next.
      My Computer


  5. Posts : 18
    windows 7 ultimate x64
    Thread Starter
       #5

    i un installed it but the problems started long before i put iobit on my computer
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    I am getting more help for you.
      My Computer


  7. Posts : 18
    windows 7 ultimate x64
    Thread Starter
       #7

    thank you i really wanna get my computer fixed
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Lets see if we could run a RAM test on it

    RAM - Test with Memtest86+
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Code:
    crash dump file: E:\~D1\022513-43321-01.dmp
    uptime: 3 days, 21:28:35
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031FF147, 0xFFFFF8800C59AEA0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bugcheck 3B is usually associated with graphics drivers - are your graphics card drivers up-to-date?
      My Computer


  10. Posts : 4,161
    Windows 7 Pro-x64
       #10

    I think that's pretty close. Looks like NT tried to allocate a page pool (memory) and it was already in use or a bad address. This can be caused by errant drivers or malware. After you check the status of the graphics drivers, have a look at AVG for an update. AVG is infamous for walking all over the memory pages. You might un-install AVG and choose another AV. MSE is a good choice. Then run a full scan.
      My Computer


 
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