BSOD's (mostly when Alt Tabbed in-game)

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  1. Henador
    Posts : 34
    Win 7 Ultimate 64-bit 7601 SP 1
       New #1

    BSOD's (mostly when Alt Tabbed in-game)


    Hello everyone!

    I'm reading Sevenforums for a long time but it was about time for me to post as well. Any suggestions/corrections on my post are welcomed

    I hope fellow users to be able to bring ideas on the table as this is getting frustrated.
    Unfortunately, I get random BSOD's in-game. Not in particular game thought. For example, in Diablo 3, after 30 mins of playing I hear a beep windows sound and when I try to alt-tab i get the BSOD. Not every time of course. Sometimes, it can take days in order to face the same problem. On other games, I get rarely a BSOD when I'm trying to Alt-Tab to check things like browsing! It can be happened on my 6th try or on 10th to alt-tab, it's totally random. At first, I thought it can be the typical Bad RAM (leak or something). Then the PSU is coming to its end or even the GFX. Anyway...

    My custom build (everything on stock) is:

    Motherboard: Gigabyte Z77X-UD3H (latest BIOS-F18)
    CPU: I5 2500K
    RAM: 2x4GB Corsair Vengeance@1333
    GPU: GeForce 560GTX Ti 1GB (currently with 314.07 drivers)
    PSU: FP-750W
    Sound card: On-Board (for some reason I see 4xNvidia High Definition Audio + VIA High Definition Audio + MS Lifechat LX-3000 under the device manager) The LX-3000 is my headset.
    HDD: 1. WD Black 640GB 2. Seagate 500GB 3. Seagate External USB3 500GB
    OS: Windows 7 Ultimate x64 SP1
    DirectX: Version 11
    Keyboard: Logitech G15
    Mouse: Logitech MX518

    By using BlueScreenView I did find out the BSOD's are related with 3 different error codes (as you can see from the image below:

    - 0x50 (PAGE_FAULT_IN_NONPAGED_AREA)
    - 0xA (IRQL_NOT_LESS_OR_EQUAL)
    - 0x3B (SYSTEM_SERVICE_EXCEPTION)

    Attachment 257733

    And here is the SF file: Attachment 257735

    I've tried some solutions, over the net, in order to identify the problem but it seems that I'm stuck. What I have tried so far without luck is:

    - Format and re-installed windows
    - Checked HDD's by HDD Sentinel result:no issues found
    - run chkdsk result:no issues found
    - Memtest for 7-8 passes result:no issues found
    - Benchmarking with 3DMark 11 (on extreme settings) result:no issues found
    - Tested PSU voltages with a multimeter or however is called by a friend result:no issues found

    Probably,I have tried other things too but it can't come on my mind right now.

    Any help would be appreciated! Thank you in advance for your help!!!


    regards,

    Theodore
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Hello Henador.

    From your latest crashes, it is coming only one reason ..... ESET.
    Code:
    fffff880`08b08c98  fffff880`03f78106Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ehdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys
 ehdrv+0x1106
    Description here: Driver Reference Table - ehdrv.sys

    Uninstall ESET, as least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the result. I doubt that there may be some other things that is not being visible and causing problems ... so the feedback is really necessary for the further actions.
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  4. Henador
    Posts : 34
    Win 7 Ultimate 64-bit 7601 SP 1
    Thread Starter
       New #3

    Arc said:
    Hello Henador.

    From your latest crashes, it is coming only one reason ..... ESET.
    Code:
    fffff880`08b08c98  fffff880`03f78106Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ehdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys
 ehdrv+0x1106
    Description here: Driver Reference Table - ehdrv.sys

    Uninstall ESET, as least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the result. I doubt that there may be some other things that is not being visible and causing problems ... so the feedback is really necessary for the further actions.

    Cheer for the prompt reply.
    Just to clarify...do you point out a specific dump for ESET or all of them are related with it? I'm asking cause I have no clue how to read the dump files, I wish I knew. From the dump file (BlueScreenView) dated 12/1/2013-03.02:33PM I was able to see 3 files: dxgkrnl.sys+ntoskrnl.exe+nvlddmkm.sys
    The good news is that I have MalwareBytes but I'm not running it except once per month. I will try your suggestion though.
    Thnx once more for your time!
    Last edited by Henador; 03 Mar 2013 at 16:51.
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    BSView is not any real good way to debug.

    Most of your dumps are silent, and in only one, in a deeper check, I obtained the failing ESET. What I have experienced that removing ESET may change the situation to better.
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  7. Henador
    Posts : 34
    Win 7 Ultimate 64-bit 7601 SP 1
    Thread Starter
       New #5

    Still testing without ESET on board. So far, so good. I will keep it like this for another week to see if it's stable
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  8. Henador
    Posts : 34
    Win 7 Ultimate 64-bit 7601 SP 1
    Thread Starter
       New #6

    Hey Arc,

    I wasn't very active over the last 2 weeks so no play for me.
    Without the ESET anymore I got 2 BSOD's lately.

    The first one on 10th - 0A - IRQ NOT LESS OR EQUAL
    and the second one today (27th) - 3B - SYSTEM SERVICE EXCEPTION.

    Here is the SF file Attachment 261356. Any help would be appreciated!

    I'm not sure if the rumor, problematic combination, about the Gigabyte mobo's (77's) along with the 2500-2600 CPU's is true or not after all.
    Last edited by Henador; 27 Mar 2013 at 12:50.
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    Update the display driver to WHQL 314.22. And do some hadrware tests liek Memtest86+ and Furmark.
      My Computer
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  11. Henador
    Posts : 34
    Win 7 Ultimate 64-bit 7601 SP 1
    Thread Starter
       New #8

    Arc said:
    Update the display driver to WHQL 314.22. And do some hadrware tests liek Memtest86+ and Furmark.
    Thnx for the prompt reply!
    I have downloaded the latest drivers and will redo the tests during the night (in order to achieve 8 passes) and come back to the results.
    Did you see anything suspicious on the minidump by any chance?
    Thnx once more for your time!!!
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  12. Henador
    Posts : 34
    Win 7 Ultimate 64-bit 7601 SP 1
    Thread Starter
       New #9

    Hello again,

    After 12h I managed to get through 10 passes with no issues on MemTest and FurMark with 1920x1080 preset Burn-in test. Unfortunately, as expected
    Any suggestions from the minidump?
      My Computer
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  13. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #10

    Is there any further crash after updating the display driver? If so, upload the crash dumps.
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