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Windows 7: BSOD Crashes during Video Playback

03 Mar 2013   #1

Windows 7 Home Premium 64bit
BSOD Crashes during Video Playback

Hello There,
This is my first post however I have been having no luck with solving my BSOD crashes myself.
I have been experiencing the issues for a number of months, however they seem to be becoming more regular. The crashes occur generally during video playback either from harddisk or from a network Samba server. Sometimes the crashes occur, sometimes not. They do not seem to be affected by codecs or resolutions as sometimes a 1080p movie will play flawlessly and a SD video may cause crashes. Crashes also seem to be triggered from YouTube videos, generally higher resolutions (1080p). When the crashes do occur a loud buzz is emmited from the speakers, almost as if there is too much voltage through the speakers. I am unable to reliably recreate the crashes due to the random nature of them.
Below are the BSOD details that I have managed to document(newest to oldest):
  • (No name given, Stop Code: 0x000000240, Ntfs.sys named)
  • Freeze with no BSOD, Fans continue spinning and buzz from speakers

Other Issues (probably unrelated?)
  • Unable to open removable drives with double click (....not found) (Was fixed temporarily with registry fix however returned)
  • Unable to copy and paste from Chrome into Word
  • General system slowness, especially in boot.

Full virus scans run and no issues.

I believe it may be an issue with the Graphics card or memory, however it is strange that it is never triggered by video gaming even at high resolutions.

System Specs:
  • Dell XPS 8100 (Stock)
  • Windows 7 Home Premium 64-Bit (6.1, Build 7600)
  • Default BIOS
  • Intel Core i5 750 (4cpu@2.67ghz) No Overclock
  • 6GB RAM DDR3 2x2gb 2x1gb
  • Gigabit Ethernet
  • Nvidia GeForce GTS 240
  • 1x Dell SX2210 1920x1080 Display on splitter with Samsung TV 1920x1080
  • 1x Dell 17" 1280x1024 Extended Display
  • USB Mouse & Keyboard

  • AVG Internet Security Business Edition
  • Windows Firewall Currently Running

I will attach a zip file with all information requested to be included with BSOD reports, plus screenshots from CPU Z and other benchmarks.
Any help much appreciated! :)

Many thanks,

My System SpecsSystem Spec
03 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello Morgan.

In the zip that you supplied, the latest crash dump is of 08.08.2012, and reading it may not interpret the present situation.

You run the disc cleanup (in Start > all programs > Accessories > System tools) to remove all those old dump files. Then follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
03 Mar 2013   #3

Windows 7 Home Premium 64bit

Thanks for the quick reply, I have done what you said in the post and now 'C:\Windows\Minidump' is empty. I assume that minidumps will appear here once I experience another BSOD? Shall I report back then? I have attached a new zip file, but it contains no dump files.

My System SpecsSystem Spec

03 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

The minidump folder should be empty after cleaning it up. When it will crash again, the new dump will be written and stored there. So, wait for another BSOD, after that the folder will not be empty :)
My System SpecsSystem Spec

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