BSOD while browing or playing videos and games Error 0x00000116


  1. Posts : 1
    Windows 7 Home Premium 64bit
       #1

    BSOD while browing or playing videos and games Error 0x00000116


    Hello,
    Recently my laptop (Lenovo Y560 w/ ATI mobility HD5730) started getting crashes. It gets BSOD (Error code 0x00000116) on playing videos or games. I can't even open a flash enabled website wthout getting a freeze or BSOD.

    Laptop starts normally but once it gets a BSOD ,screen starts showing weird patterns on it and then again crashes just after boot up screen and this goes in a loop until I turn off my laptop and start it again after 5-10 minutes. After which its starts normally without any lines or patterns on screen.
    I have already tried reinstalling ATI driver using driversweeper, but it hasn't resolved the problem.

    I just want to know whether this is a hardware problem or a software issue.

    Dump files and screenshots of screen after getting first BSOD are attached.
    They are in this order -
    1- BSOD
    2- Choice screen
    3- Weird alphabets screen that lasts for 2-3 seconds
    4- Boot up screen


    Thanks in advance :)

    PS - Sorry for bad English. :/
    Last edited by AshOfSpades; 03 Mar 2013 at 14:57.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Can you update the display driver either from AMD's site or from Lenovo's site?
    Code:
    fffff880`01000000 fffff880`01046000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Jun 30 07:18:33 2010 (4C2AA271)
        CheckSum:         0004A14C
        ImageSize:        00046000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It is very old, probably never got updated.

    Also can you update the BIOS, from lenovo's site?
    Code:
    BiosVendor = LENOVO    
    BiosVersion = 30CN59WW  
    BiosReleaseDate = 06/30/2010
    SystemManufacturer = LENOVO                          
    SystemProductName = IdeaPad Y560    
    SystemVersion = Rev 1.0                 
    BaseBoardManufacturer = Lenovo                          
    BaseBoardProduct = KL3                             
    BaseBoardVersion = Rev 1.0
    It seems to be an old laptop .....

    BTW, from the pictures it seems to be the GPU might be corrupted, too. If updating the display driver and the BIOS cannot fix the issue, better you take it to a hardware mechanic, as it should be out of warranty I guess.

    EDIT: Oops ... sorry Harry, you have done it much better than me Ash please follow what x BlueRobot suggested.
      My Computer

  3.    #3

    Code:
    BugCheck 116, {fffffa80048dd010, fffff88001006ba8, ffffffffc0000001, 3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+6ba8 )
    Code:
    Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
    Please check for the latest driver updates for your graphics card on the manufacturer's website:

    Code:
    7: kd> lmvm atikmpag
    start             end                 module name
    fffff880`01000000 fffff880`01046000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Jun 30 02:48:33 2010 (4C2AA271)
        CheckSum:         0004A14C
        ImageSize:        00046000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    1. Download Driver
    2. Start Type: Device Manager
    3. Expand Display Adapters
    4. Right-Click Driver Name, Uninstall
    5. Reboot
    6. Run Driver Sweeper
    7. Reboot
    8. Install Downloaded Driver

    Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

    Driver Sweeper:

    AMD's Website (use the Driver Auto-Detect):

    It will also be a good idea to check for any overheating issues, by checking inside the case and removing any dust.

    Follow these steps:

    Overclocking -
    I recommend if you are overclocking any hardware, that you reset these values within the BIOS to their default values in order to increase the stability of your system.

    Please run the following tests for your graphics card and RAM:


    Run Memtest86+ for least 7-8 passes, and preferrly overnight as it can take a while to fully complete.

    Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

    Test each RAM stick and every motherboard DIMM slot available.

    Graphics Card:

    Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

    Use the following program to monitor your hardware temperatures during the stress test:

    Run some hard-drive diagnostics and follow these steps:

    Find your hard-drive manufacturer and run their tests.

    Additional Tests:

    Post a screenshot of Crystal Disk Info summary:

    Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

    Check for any file system errors and bad sectors using Option #2 of:

    Use this command with Disk Check:

    Code:
    chkdsk C: /f /r
    Scan for any missing, modified or corrupted protected Windows files with:

    Check for any driver compatibility issues with:

    If you are using DirectX, then try uninstalling and then reinstalling the DirectX Runtime:

    EDIT: You beat me to it Archie
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:35.
Find Us