BSOD on start up every 4 or 5 days - Toshiba laptop 3 mths old

Hi,
I get the BSOD on a Toshiba Tecra R950 Laptop and need help interpreting the dump file. I cannot recreate the blue screen at will. It only happens when I start the machine up some mornings.
I've read it will get worse so I should do something about it while I am still in warranty.
The shop where I bought it from says they can't fix unless they can replicate the problem. Is this true? I've attached the file.
I can't identify anything in connection with the BSOD that I am doing, except I do notice sometimes that when I am using an Altec Lansing speaker the sound fading in and out. But BSOD doesn't happen at these particular times though.

Many thanks
hkfish

Welcome

Set the system to collect Small memory dumps following Dump Files - Configure Windows to Create on BSOD

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup and grab all with the SF diagnostic tool when you get a BSOD again

No need for a clean boot everyday, the tutorial to troubleshooting applications at startup is just to identify which software is causing the BSOD at your start up.

That's nice :)

Update the thread if you get one.

I will check the dump in a while.

Please bump the thread if I haven't replied in 24 hours.

Driver Description: Symantec /Norton
Driver Description: Norton Internet Security

Code:

fffff880`034e0678  fffff880`01421fd8Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fd8

Code:

fffff880`034e0618  fffff880`04bd7ab8Unable to load image EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8

Norton is causing the BSOD's for you. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type
   Code:

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

• Check your hard disk for errors
• Disk Check

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• RAM - Test with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

Let us know the results.