Hi,
The problem started more than a year ago. The blue screen occurs mostly while playing games such as newest Tomb Rider, Skyrim. I tried lowering down the settings and updating graphic card drivers.
Thank you in advance :)
Hi Prezesik92,
The system seems to be crashing due to 'dxgmms1.sys' driver (DirectX Graphics MMS).
The issue could be due to a corrupt/outdated driver. It could also point at a possible 'hardware failure'. You may try using the system in 'Safe Mode'; if the system does not crash in this diagnostic environment, a 'driver' is likely to be the root cause.Code:Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_APERTURE_SEGMENT::EvictResource+2d5 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem.
Please try the following steps:
1. Uninstall 'AVG & AVG Utilities 2011' from the system. Restart it and update 'Windows' to install 'Microsoft Security Essentials'; recheck results.
2. If the issue persists, run Diagnostics on Memory: Please follow the steps listed in this tutorial to check the memory health: RAM - Test with Memtest86+
The goal is to test all the RAM sticks and all the motherboard slots. Read and closely follow the steps in the given tutorial.
3. Uninstall the 'nVidia GeForce GTX 260' from the 'Device Manager'. Also remove the 'software' is prompted. You may also follow the steps in this article: Drivers - Clean Left over Files after Uninstalling > Restart the system and allow 'Windows Update' to take care of 'DirectX' update: Microsoft Windows Update
Do reply with the findings.
I've done the step 1 but actually it got worse. Now BSOD's occurs a few time a day while doing nothig, PC is just turn on (e.g. a few seconds after Windows loaded; while using Word' or just doing nothig).
What I've noticed on blue screen while playing games is characteristic "dumping physical memory..." whereas not in other crushes (then it's to fast to notice anything characteristic but I'm quite sure it is always the same screen). Any idea what to do now?
Hi Prezesik92,
Thank you for the reply.
Have you tried the 'Memory Diagnostics' as in 'step 2'? Also try using it in 'Safe Mode' to see if it still shuts down that frequently: Safe Mode
Also try to check if the system allows you to re install the 'nVidia drivers' as in steps that I shared in my previous post. Perform 'Windows Updates' and recheck results.
If you still experience 'errors' please share the fresh crash dump data, along with the system logs: Blue Screen of Death (BSOD) Posting Instructions
Do reply with the findings; would be glad to assist.
I've decided a few days ago to change the place of memory on motherboard (it was previously put in slots DDR3_1 and DDR_3; now it is put in slots 2 and 4). Untill that day no BSOD occured so I hope that state will remain a little bit longer :) anyway, thank you so much for the help. If anything goes wrong it the future, I will try to contact you. Once more, thanks
Hi Prezesik92,
Thank you for the reply.
It appears that you've isolated the root cause. Looks like one of the 'Memory card slot' had a difficult time, dealing with a RAM module. Please observe the system performance for a few days more.
Do reply with the findings; would be glad to assist.
Quote