Blue Screen Error

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  1. Posts : 6
    Windows 7 Professional 32bit
       #1

    Blue Screen Error


    Hello All,

    I keep getting a blue screen (well, it has happened about 3 or 4 times when I am on Skype) and the error posted is as follows:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000030
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 9127E8A5
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1NT]
    [/INDENT]

    Files that describe the problem are attached in the zip file.

    Appreciate any help... Thanks in advance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please post ALL the files following; Blue Screen of Death (BSOD) Posting Instructions

    And update this driver:
    Code:
    lmvm athr
    start    end        module name
    92211000 92321000   athr     T (no symbols)           
        Loaded symbol image file: athr.sys
        Image path: \SystemRoot\system32\DRIVERS\athr.sys
        Image name: athr.sys
        Timestamp:        Wed Jun 10 00:04:52 2009 (4A2EA444)
        CheckSum:         0011A043
        ImageSize:        00110000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

    If its wireless, match your device from here:

    If its not a wireless, match your device from here:
      My Computer


  3. Posts : 6
    Windows 7 Professional 32bit
    Thread Starter
       #3

    Hey KoolKat77,

    Thanks for replying to this.

    I am not entirely sure that I understand all your instructions, so please bear with me.

    I have attached the file generated by the SF diagnostic tool. Let me know if that's what you meant by uploading all the files.

    I am updating the driver now. Will post results.

    Thanks.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    You would have to click on the Grab All button.

    Anyway, Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.


    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  5. Posts : 6
    Windows 7 Professional 32bit
    Thread Starter
       #5

    So I posted a reply but I am not sure it uploaded.

    Here are the zips.

    Thanks again.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Thanks for the files.

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

    Let us know if you get BSOD after updating that driver.
      My Computer


  7. Posts : 6
    Windows 7 Professional 32bit
    Thread Starter
       #7

    I updated the driver and just got a BSOD. What do you think I should try now?
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Upload new reports.

    Remember "Grab all"
      My Computer


  9. Posts : 6
    Windows 7 Professional 32bit
    Thread Starter
       #9

    Well I grabbed all... but not sure that it did... So I went and added them in.

    Here is zip.

    Thanks.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Sorry to say but it seems Kaspersky is behind the crashes.

    Code:
    aff898cc  8bd80000Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
     klif+0x94000
    aff89908  8bd878eeUnable to load image \SystemRoot\system32\DRIVERS\klflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for klflt.sys
     klflt+0x38ee
    aff8990c  aff89920
    aff89910  9139a89cUnable to load image \SystemRoot\system32\DRIVERS\kneps.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for kneps.sys
    *** ERROR: Module load completed but symbols could not be loaded for kneps.sys
     kneps+0x1b89c
    aff89a70  912f2387Unable to load image \SystemRoot\system32\DRIVERS\klim6.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klim6.sys
    *** ERROR: Module load completed but symbols could not be loaded for klim6.sys
     klim6+0x2387
    1. klif.sys: Klif Mini-Filter fre_wnet_x86 (Kaspersky)
    2. kneps.sys: Kaspersky KNEPS Power driver
    3. klflt.sys: Kaspersky driver - unable to locate a name for it
    4. klim6.sys: Kaspersky Lab Intermediate Network Driver

    Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it.
      My Computer


 
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