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Windows 7: BSOD Random and when loging in. Error 0x0000001E

07 Mar 2013   #1

windows 7 64bit
BSOD Random and when loging in. Error 0x0000001E

This HP laptop is just randomly BSOD when I log in to Windows and when computer is idle. These are the codes I get:
BCCode: 1e
BCP3: 0000000000000000
BCP4: 000000007EFA8000

I have reformatted the HD and still have this problem. I want to say it's norton just because I hate norton!
I have attached the zip file.

My System SpecsSystem Spec
08 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to SevenForums.

Your dumps do not give much information, but lets start with uninstalling Norton AV.
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
It often contributes in BSOD-s.

Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Driver	c:\windows\system32\drivers\atikmpag.sys (, 310.50 KB (317,952 bytes), 9/28/2011 10:34 AM)
Update your graphic drivers in the following manner:
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Perform a System File Check to check the integrity of all protected Windows 7:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type
    SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it.Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:Let us know the results.
My System SpecsSystem Spec

 BSOD Random and when loging in. Error 0x0000001E

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