BSOD at random times, unkown cause, unsure what to post

andrewn16 · 07 Mar 2013

I have been several BSOD errors in the past week. They are all different and vary quite a bit. I am unsure how record the exact errors, but I followed the instructions of the website leading me here and I have attached a zipped dmp file. I am running Windows 7 Home and I use AVG and Malware Bytes as well as HiJackThis for virus protection. I have used a fix-it untilities program to fix the registry and I have used the malware bytes rootkit finder as well. If there is any other information that would be helpful to you, please let me know and I will try and get it for you. Thank you for taking the time to look over this.

koolkat77 · 08 Mar 2013

Welcome to SevenForums.

Please upload all the files following Blue Screen of Death (BSOD) Posting Instructions

AVG is contributing to your BSOD's please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Full tutorial here:

SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

How to run Disk Check on Windows 7

Make scans with the following:

-Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

-ESET online scanner

Free Online Virus Scanner | ESET

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+

Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:

Memory Diagnostics Tool

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:

open the control panel
go to power options (you may have to set view to small icons)
click change plan settings
in the window that opens:
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Let us know the results.

Following is for informational purposes only:

Code:

**************************Fri Feb 15 23:08:16.560 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_07-03-2013\SF_07-03-2013\021513-30576-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 3:04:30.011
Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 )
BugCheck A, {fffff8a001f68f18, 2, 0, fffff80002cbe2bb}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Arguments:
Arg1: fffff8a001f68f18, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002cbe2bb, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!ExpScanGeneralLookasideList+a0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Feb 16 15:09:31.748 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_07-03-2013\SF_07-03-2013\021613-41605-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 6:37:29.200
Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 )
BugCheck A, {fffff8a00248b4a8, 2, 0, fffff80002c742bb}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Arguments:
Arg1: fffff8a00248b4a8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c742bb, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:   X64_0xA_nt!ExpScanGeneralLookasideList+a0