Couple of BlueScreens, does anyone mind checking this data out?

JimmiTaylor · 09 Mar 2013

Hi,

Can someone look at this please and let me know what's caused my BlueScreens?

Cheers

James

Arc · 10 Mar 2013

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Uninstall these programs:

Code:

Start Menu\Programs\GIGABYTE
Start Menu\Programs\GIGABYTE\AutoGreen

Which antivirus do you use? If nothing, use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

JimmiTaylor · 17 Mar 2013

Hi,

I've removed Daemon Tools, checked with the SPTD installer, and it was greyed out so concluded that it was banished.

I run MS Security Essentials and MBAM (No viruses detected)

I'm just about to remove the gigabyte stuff, but I just want to double check with you that you're sure. Inside that folder are two apps - @BIOS and Autogreen. What are they? Are they important? I'm only concerned because my Mobo is a Gigabyte and I don't want to be breaking the Mobo drivers or anything like that by accident.

Arc · 18 Mar 2013

Jimmy, you amy go for the uninstall for sure :) Those stuff are not needed .... those stuff dont have any connection with the motherboard drivers. Those are just bloated programs. My new motherboard is of gigabyte, and I haven't installed those stuff at all.

Let us know how the computer is performing. If there are further crashes, upload the dumps.

JimmiTaylor · 18 Mar 2013

Arc said:

Jimmy, you amy go for the uninstall for sure :) Those stuff are not needed .... those stuff dont have any connection with the motherboard drivers. Those are just bloated programs. My new motherboard is of gigabyte, and I haven't installed those stuff at all.

Let us know how the computer is performing. If there are further crashes, upload the dumps.

Cool I'll do just that then. If I get any further crashes I'll upload the dumps :)

Thanks for the assistance :)

JimmiTaylor · 19 Mar 2013

Hello,

I got another BSoD tonight.

It happened just after I booted up the PC as I started Chrome. Now Chrome has been a bit funny since I installed it, I've been getting lots of 'Ah Snap' errors and none of Google's own troubleshooting advice has helped. I wonder if the two are connected?

The dump is attached, thanks in advance

James

JimmiTaylor · 21 Mar 2013

Bump

Arc · 21 Mar 2013

Sorry Jimmy, I have missed it somehow

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {31, fffffa8006a31950, fffff880061d3000, fffff8a00853dbec}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+7231 )

Followup: MachineOwner
---------

The crash is not showing any finite probable cause.
The particular bugcheck code, stop 0x1A occurs either for a failing RAM or for some driver causing some problem to the memory. So first test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+

Run memtest for at least 8 passes, preferably overnight.

If it comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

JimmiTaylor · 27 Mar 2013

Thank you for the advice!

Memcheck86+ failed the RAM on the 3rd pass with hundreds of errors found. Guess that's my problem then!

I've created an RMA with Overclockers and will be getting sent a replacement set.

By the way. I read bad RAM can cause crashes to desktop with games, as well as things like Internet Browser crashes (both of which have plagued my system) do you suppose these are connected to my RAM issue?

James

Arc · 27 Mar 2013

JimmiTaylor said:

By the way. I read bad RAM can cause crashes to desktop with games, as well as things like Internet Browser crashes (both of which have plagued my system) do you suppose these are connected to my RAM issue?

James

A bad RAM can cause any type of problems. And as it reads errors, you must to change them.

If the issues persist after changing the RAM, we will try again to search for the reasons.