BSOD when computer is idle


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    BSOD when computer is idle


    I always leave my computer open at night so it can do my backup which is scheduled to happen at midnight, I just leave it at the "switch user screen", today was the 3rd time in the last month that I found that my computer has shut off during the night, with the following error report.

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Extra information about the problem
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050033
    BCP3: 00000000000406F8
    BCP4: FFFFF80003053D20
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Bucket ID: X64_0x7f_8
    Server information: 95498a20-75ef-4d23-badf-554cd4ddb7a1

    Thanks in advance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to Seven Forums,

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    msinfo32 file attached
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Please uninstall Zone Alarm from your system:
    Code:
     Start Menu\Programs\Check Point	Public:Start Menu\Programs\Check Point	Public
    Start Menu\Programs\Check Point\ZoneAlarm	Public:Start Menu\Programs\Check Point\ZoneAlarm	Public
    using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Run a full scan with both (separately) once downloaded, installed and updated.

    Code:
    Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
    Install all updates including Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 406f8, fffff80003053d20}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff80003053d20
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff8000308ada9 to fffff8000308b840
    
    STACK_TEXT:  
    fffff880`009eede8 fffff800`0308ada9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
    fffff880`009eedf0 fffff800`03089272 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`009eef30 fffff800`03053d20 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`03315a90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`03089272 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50e79b73
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
    
    1: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Check your hard drive(s) for errors by running chkdsk

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

    Let us know the results and further BSOD reports if any.

    **See this thread for reference: STOP 0x7F (UNEXPECTED_KERNEL_MODE_TRAP)
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Thanks for your help, I will let you know if its resolved.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Sure, good luck :)
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Thanks Koolkat77 for your help.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    You're welcome and glad to see the issue resolved.

    Be sure to post should you have further issues :)
      My Computer


 

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