BSOD randomly (Often but not always playing TERA Online)

Dusks · 15 Mar 2013

About 2 or 3 weeks ago, my computer has started crashing with BSOD. It occurs abruptly and randomly with the screen immediately turning black then BSOD. The speakers also make this strange buzzing noise (not from within the computer). I've recently restarted playing a game called TERA Online (I've played many months ago with no problems) so I've been spending most of my computer time on there. So, BSODs occur often while I'm playing that but it has also happened without me playing TERA. The only other thing I do on my computer is browse the web, use it for school purposes (Microsoft Word), and watch Youtube videos.

The only thing I could think of that changed software-wise (no hardware changes) was me updating my Kaspersky Internet Security 2012 to the 2013 version. With this in mind, I decided to uninstall my Kaspersky and reinstall the 2012 version from the disc. This did not help as BSODs still occurred. After that, I tried updating my video drivers and cleaning my registries with CCleaner. This did not help either.

I've attached my Dump files and really hope that someone can help me with my problem!

x BlueRobot · 15 Mar 2013

Welcome to the forums Dusks,

Code:

BugCheck 1E, {ffffffffc0000005, fffff80002e8fd98, 1, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware ( win32k+18c36b )

Code:

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

-->Scan for any malware:

-->Scan for any missing, modified or corrupted protected Windows files with:

SFC /SCANNOW Command - System File Checker

-->Run some hard-drive diagnostics and follow these steps:

Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

Post a screenshot of Crystal Disk Info summary:

Screenshots and Files - Upload and Post in Seven Forums

writhziden said:

If you have an SSD, make sure the following are up to date:

SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

Disk Check

Use this command with Disk Check:

Code:

chkdsk C: /f /r