Blue Screen Error but no actual blue screen pops up

annefrank · 15 Mar 2013

While using my laptop, usually when trying to open some "windows" application such as task manager, wireless networks, documents, media player, windows updater etc. my laptop freezes or doesn't allow me to click on anything except the minus button on all my windows and the start button. I'll try to shut the laptop down, but it freezes once again on the logging off screen and I'm forced to manually shut it down by holding the power button. When I turn my laptop back on, I get the black screen that says windows shut down unexpectedly how would you like the start blah blah blah, and when I get my laptop turned on again, I get this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F41E30
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800F59FC50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030813-8580-01.dmp
C:\Users\Alissa\AppData\Local\Temp\WER-31668-0.sysdata.xml

After doing some searching online, it said that it was probably a compatibility issue, and I found that intel control center was incompatible (I'm not sure if that was the only program, I'm not great with computers and am not sure how to search through EVERY program), so I uninstalled it. I tried reinstalling it, but it simply wouldn't install and it wouldn't let me cancel and retry either, I had to turn my laptop off manually again. I haven't seen any additional problems occur from not having the control center, not sure how necessary the program is, but it definitely did NOT fix the problem.
Any idea what I could do??

Dsprague · 15 Mar 2013

please follow the Blue Screen of Death (BSOD) Posting Instructions

annefrank · 15 Mar 2013

Sorry here it is!

Dsprague · 15 Mar 2013

Please begin by running the following two commands:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

then from the same command prompt run this command:

Code:

chkdsk /r /f

the last command will ask you to reboot please do this.

annefrank · 15 Mar 2013

After the first command It said "Windows resource protection did not find any integrity violations"
Running the second one now.

annefrank · 15 Mar 2013

Okay, when restarting, a black screen popped up, some letters and numbers flashed quickly (i think I saw the word checking), and then it switched to my normal login screen.

Dsprague · 15 Mar 2013

OK did a little digging and found this in one of your dump files:

Code:

kd> !irp fffffa80056bf010
Irp is active with 5 stacks 3 is current (= 0xfffffa80056bf170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800e027050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800da2ee20 00000000 fffff800030d8200-fffffa8010d252a0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8010d252a0    

            Args: 00000000 00000000 00000000 00000000

Driver Reference Table - athrx.sys

Looking at the time stamp on the driver we can see it is rather old:

Code:

kd> lmvm athrx
start             end                 module name
fffff880`04e21000 fffff880`050d6000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Mar 21 09:42:59 2012 (4F69DAE3)
    CheckSum:         002B829C
    ImageSize:        002B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

so please update the driver from here: ATHEROS drivers for Microsoft Windows (Atheros?????)

annefrank · 15 Mar 2013

I'm not sure what on that website to actually download? There are quite a few links...

Dsprague · 15 Mar 2013

Please run the SF diagnostic tool again and select he button marked msinfo32 and upload the fil it spits out here and I can help further.

annefrank · 15 Mar 2013

I'm working on it now, it's taking a while...