Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 is crashing...i don't know what to do anymore

09 Oct 2009   #11
ANT

Windows 7
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Ant

from microsoft?
yes, it's the RTM version.


My System SpecsSystem Spec
.
09 Oct 2009   #12
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Can't find anything conclusive on ntkrpamp.exe which is what the bug check says is the most likely cause.

From what I have read this could be your anti virus program causing this type of problem or possibly bad ram or an incompatable driver is being used.
My System SpecsSystem Spec
09 Oct 2009   #13
ANT

Windows 7
 
 

491e000 94925700 st330 Wed Oct 26 10:19:47 2005 (435F9083)
94926000 94929f00 lpwdm Wed Oct 26 10:19:46 2005 (435F9082)
9492a000 9492d180 stbus Wed Oct 26 10:19:47 2005 (435F9083)
9492e000 94937d80 steth Mon Oct 24 07:28:12 2005 (435CC54C)


the first 2 drivers are certainly from my USB modem that i have to connect to the internet (probably the rest of the drivers that are dated 2005 are also used by the USB modem).

luckily in couple of days i'll change my IPS so i'll uninstall the USB modem. how i'll be sure that i've uninstalled all the drivers because in the device manager i only have 1 device listed the speedtouch 330. if i uninstall this will remove automatically the rest of the drivers?

Quote   Quote: Originally Posted by chev65 View Post
Can't find anything conclusive on ntkrpamp.exe which is what the bug check says is the most likely cause.

From what I have read this could be your anti virus program causing this type of problem or possibly bad ram or an incompatable driver is being used.
the antivirus i use is nod32 smart security.i didn't have any problem with win xp ( my previous OS) so if it was the ram i should have problems in win xp too, and i didn't had. hope it's the driver problem.
My System SpecsSystem Spec
.

09 Oct 2009   #14
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by chev65 View Post
Can't find anything conclusive on ntkrpamp.exe which is what the bug check says is the most likely cause.

From what I have read this could be your anti virus program causing this type of problem or possibly bad ram or an incompatable driver is being used.
ntkrpamp is otherwise known as "Windows".
My System SpecsSystem Spec
09 Oct 2009   #15
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Here is what else I came up with on that error.

0x50 - Probable Cause "ntkrpamp.exe" - Normally caused by Defective Memory (L2 Cache, RAM, Video RAM) or Incompatible Software including Anti-Virus software.

0x1A - Probable Cause "ntkrpamp.exe" - Very similar error to 0x50 - The Minidump indicates a process called "SBCSSvc.exe" which is associated with something called CounterSpy i think from a Google search.


True it's a Windows system file.

ntkrpamp.exe is a process associated with Microsoft Windows Operating System from Microsoft Corporation. This process is required for essential applications to work properly and ntkrpamp.exe should not be disabled.

Still the fact that this file is associated with a bugcheck indicates that it may be caused by the reasons I already listed.
My System SpecsSystem Spec
09 Oct 2009   #16
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by chev65 View Post
ntkrpamp.exe is a process associated with Microsoft Windows Operating System from Microsoft Corporation. This process is required for essential applications to work properly and ntkrpamp.exe should not be disabled.
It's the kernel itself mate... NT KeRnel PAE Multi-Processor

"Disabling" it will indeed make it difficult for "essential applications to work properly"

On a more serious note, at least half of all BSODs occur in the ntoskrnl/ntkrnlmp/ntkrpamp module - it's the one which does the vast majority of the work. However, only in a vanishingly small percentage of cases is that module actually responsible for the crash. It simply gets fed bad data and it chokes.
My System SpecsSystem Spec
09 Oct 2009   #17
H2SO4

Win7x64
 
 

@ANT: Please consider updating your drivers as Zigzag said. Your crashes are caused by something in the network stack, either the NIC driver or something that's latched itself into that path - antivirus, 3rd-party firewall... that sort of thing.

Here's a somewhat reconstructed version of the stack from the same minidump. Note the NDIS.sys reference... networking.

0: kd> kL = 8078ad8c 8078ad8c 0
ChildEBP RetAddr
WARNING: Frame IP not in any known module. Following frames may be wrong.
8078ad88 82949e00 0x0
8078adb0 828f7245 nt!WmipDoFindRegEntryByDevice+0x2b
8078adcc 88488495 nt!KiDispatchException+0x7f
8078ade0 884edbc1 ndis!ndisDereferenceDriver+0x1b
8078ae08 828a404d ndis!ndisMTimerDpcX+0xe4
8078ae4c 828a3ff1 nt!KiProcessTimerDpcTable+0x50
8078af38 8287dfca nt!KiProcessExpiredTimerList+0x101
00000000 00000000 nt!Kei386EoiHelper+0x192
My System SpecsSystem Spec
09 Oct 2009   #18
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by H2SO4 View Post
Quote   Quote: Originally Posted by chev65 View Post
ntkrpamp.exe is a process associated with Microsoft Windows Operating System from Microsoft Corporation. This process is required for essential applications to work properly and ntkrpamp.exe should not be disabled.
It's the kernel itself mate... NT KeRnel PAE Multi-Processor

"Disabling" it will indeed make it difficult for "essential applications to work properly"

On a more serious note, at least half of all BSODs occur in the ntoskrnl/ntkrnlmp/ntkrpamp module - it's the one which does the vast majority of the work. However, only in a vanishingly small percentage of cases is that module actually responsible for the crash. It simply gets fed bad data and it chokes.
Which is exactly why I said it was inconclusive. Dismantling my responce isn't helping with the problem mate.

I already mentioned twice that it appeared to be related to a driver or anti virus problem. Have a good one.
My System SpecsSystem Spec
09 Oct 2009   #19
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by chev65 View Post

Which is exactly why I said it was inconclusive. Dismantling my responce isn't helping with the problem mate.

I already mentioned twice that it appeared to be related to a driver or anti virus problem. Have a good one.
Don't be upset please. I'm not "dismantling your response". I wanted to explain why research into ntkrpamp was unnecessary.
My System SpecsSystem Spec
09 Oct 2009   #20
ANT

Windows 7
 
 

yes guys no need to fight now

your answers helped me a lot. hope the driver update or remove of the hardware itself will solve my problems.

thank you very much for the help.
My System SpecsSystem Spec
Reply

 Windows 7 is crashing...i don't know what to do anymore




Thread Tools




Similar help and support threads
Thread Forum
Can't boot my windows anymore
I have been using Windows 7 without issues or at least no issues that cause me to be at a downer like this one since I started using Windows 7. This is the biggest and most ***** situation I been in. I need your help. My last option is re-installing Windows but I'm 100% sure that this is...
Backup and Restore
Windows Explorer crashing, adobe plug in crashing.
Im running windows 7 ultimate 64 ... I dont know totally system specs. It's a custom rig that I purchased about 6 months ago. I dont think the specs matter anyway because I don't believe this is a hadware problem, but a windows problem. Ok, So about a month ago I was unlucky enough to pick up...
General Discussion
Can't Boot Windows 7 anymore!!!!
Hey Everyone, So here is my problem. I recently deleted a partition on my second hard-drive that had Linux on it. Now my windows won't boot. I found out that my MBR got corrupted some how through deleting the partition. I tried using windows repair, but its not even detecting windows 7 on...
Hardware & Devices
Windows can't update anymore
I'm using a brandnew ASUS PRO64JQ laptop, received it 3 days ago. It has Windows 7 Home Premium 64bit and it says it has been activated in the System control panel. I did not do that, the shop I bought it from did that so I don't have my key. Yesterday and today everytime I shut down it needed...
Windows Updates & Activation
Windows Not Seeing DVD Drive Anymore
Before I ask this, keep in mind this is not a hardware issue; I can boot from DVDs and CDs without any problem, so the drive is connected correctly and is still working fine. The last couple weeks I have had random power failures in the area I live in, so I suspect certain files on my PC may...
Drivers
Windows 7 won't load anymore
Hello all. not sure I'm in the right forum but whatever. I'm running a dual boot system with Slackware Linux and Windows 7 Ultimate 64-bit. Using the LILO boot manager to switch between things. Everything was working fine, just did a fresh install of both OS's. I was fiddling around under...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:21.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App