BSOD w/ new HD and fresh system recovery

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  1. Posts : 7
    Windows 7 Home Premium 64-bit
       #1

    BSOD w/ new HD and fresh system recovery


    After many months of having a downed computer due to a failed hard drive that was out of warranty I finally got a replacement one. I did a full system recovery from the discs which I ordered from HP, updated audio and video drivers etc but may have missed something along the way.

    So far my major issues are very low volume with anything unless I've got my headphones plugged in, I've got some Logitech 5.1 speakers yet I seem to only get audio from the center channel unless I do the audio test. This problem I can live with and deal with later but I recently re-installed Aion and within a few moments of signing in I BSOD, system reboots etc I am running it as an admin, compatibility mode etc yet not sure where or what I need to look into now.

    I've attempted to use the SevenForums diagnostic tool to get the error zip file but I've run across an issue with that as well.

    What information I can provide is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8005DCD688
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\031613-17674-01.dmp
    C:\Users\a\AppData\Local\Temp\WER-42869-0.sysdata.xml

    If posting a dxdiag report or anything would be helpful as well I shall gladly do so. It has been some time since I've delved into any computer related issues so pardon me if I am not sure of the correct terminology.

    Thanks in advance
      My Computer


  2. Posts : 7
    Windows 7 Home Premium 64-bit
    Thread Starter
       #2

    Updated with dump information
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8005dee8f8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    Follow the guide Stop 0x124 - what it means and what to try
      My Computer


  4. Posts : 7
    Windows 7 Home Premium 64-bit
    Thread Starter
       #4

    Believe I have found the culprit, removed the odd 1 GB stick out of there and it hasn't crashed yet. I had previously cleaned out the entire shell before installing the new HD, fresh install of Windows and the likes.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Good news!

    If it really stops crashing, you may mark this thread as solved.
      My Computer


  6. Posts : 7
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Arc said:
    Good news!

    If it really stops crashing, you may mark this thread as solved.
    Went a day without a crash but when it did again there was a different code this time. I shall upload the new information once I finish with my honey-do list.

    *I had to toy around with my audio a lot to get even half decent sound. Crashed about an hour into playing a game.
    Last edited by Molokrom; 18 Mar 2013 at 10:43. Reason: update w/ current info
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64-bit
    Thread Starter
       #7

    New dump information
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    As I am seeing, all those are of 16/03/2013, and are the same thing, stop 0x124.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8006bea5a8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8006bea5a8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    If you are sure that it is crashing with a new stopcode, make it sure that the dump recording is properly configured.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Wait for the next BSOD. Then Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    BTW, it it crashes before loading the desktop, it might not be recorded. So take a precaution. Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Let us know the results.
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64-bit
    Thread Starter
       #9

    Things seem to go from bad to worse. Crashed again after a few hours of gaming without any issues and when I attempted to reboot I was prompted to do a system restore. Chose the restore option and it's either staying at a black screen or the blue splash screen without anything else. I attempted to boot from disc to do the factory restore yet again and now it's telling me that my hard drive is smaller then the original. I honestly am half tempted to drive over this thing at this point.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Have you already performed the Factory restore?

    Can you perform some HDD tests?

    • Data LifeGuard Diagnostics: WD Support / Downloads / SATA & SAS / WD VelociRaptor
    • Bootable Seatools Scan, applicable for any HDD: Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Test your RAM modules for possible errors.


    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.


    Stress test the CPU.


    Scan the system for possible virus infection.


    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
    Also can you dismantle the system, re-seat the cables, RAM modules, HDDs, PCI and PCIe devices and the CPU? While reseat the CPU, dont forget to apply adequate amount of thermal paste.

    How old the build is? And when you did a clean reinstall for the last time?

    But the first question is ... have you performed the Factory Restore?
    If not, con you boot into the desktop?
    If not, can you boot into the BIOS, and does the BIOS detect the HDD at its actual size or anything else?

    Let us know.
      My Computer


 
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