Crash error, dump inside.

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  1. Posts : 131
    Windows 7 Home Premium 64 Bit
       #1

    Crash error, dump inside.


    I downloaded the SF_Diagnostic Tool, ran it using the administration option but when I press the grab all button. It returns unhandler exceptions error. I do however have a dump file that I used WhoCrash to read.


    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 3/17/2013 12:53:29 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: iastorv.sys (iaStorV+0x56547)
    Bugcheck code: 0x7F (0x8, 0x80050033, 0x6F8, 0xFFFFF80002CC1FC2)
    Error: UNEXPECTED_KERNEL_MODE_TRAP
    file path: C:\Windows\system32\drivers\iastorv.sys
    product: Intel Matrix Storage Manager driver
    company: Intel Corporation
    description: Intel Matrix Storage Manager driver - x64
    Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastorv.sys (Intel Matrix Storage Manager driver - x64, Intel Corporation).
    Google query: Intel Corporation UNEXPECTED_KERNEL_MODE_TRAP



    On Sat 3/16/2013 12:57:00 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\031513-16785-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40)
    Bugcheck code: 0x7F (0x8, 0x80050033, 0x6F8, 0xFFFFF80002C812B3)
    Error: UNEXPECTED_KERNEL_MODE_TRAP
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Fri 3/8/2013 12:57:57 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030713-13837-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75C40)
    Bugcheck code: 0x7F (0x8, 0x80050033, 0x6F8, 0xFFFFF80002CE12B3)
    Error: UNEXPECTED_KERNEL_MODE_TRAP
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 3/5/2013 2:05:49 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030413-15241-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x135378)
    Bugcheck code: 0x116 (0xFFFFFA8002CDA4E0, 0xFFFFF880057F9378, 0xFFFFFFFFC00000B5, 0xA)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 314.07
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 314.07
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 314.07 , NVIDIA Corporation).
    Google query: NVIDIA Corporation VIDEO_TDR_ERROR



    On Fri 3/1/2013 8:20:04 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030113-14913-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x135378)
    Bugcheck code: 0x116 (0xFFFFFA8002E704E0, 0xFFFFF88005795378, 0xFFFFFFFFC00000B5, 0xA)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 314.07
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 314.07
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 314.07 , NVIDIA Corporation).
    Google query: NVIDIA Corporation VIDEO_TDR_ERROR



    On Sun 2/17/2013 4:48:46 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\021713-15615-01.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Update these drivers

    iastorv.sys


    Download



    nvlddmkm.sys

    Drivers - Download NVIDIA Drivers
      My Computer


  3. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    I upgraded my NVIDIA yesterday to latest and it still freezes and crashing randomly so that didn't fix the issue. Also I just tried updating the iastorv.sys driver using the download link that you provided but when I run the exe, it says that my computer doesn't meet the requirement. Looking forward to your next reply, hope I can get this issue fixed.
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    Try this one


    Download



    Can you give me the model of the PC or the service tag
      My Computer


  5. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #5

    I downloaded the new file you provided and the installation went through but here's my computer info anyways.

    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 3211677696 total
    VM: 2147352576, free: 1886486528
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    Open up a command prompt window . Click on type in CMD and press ENTER key . Enter the command that you see below inside the command window .

       Note
    Its ok of the command opens up to C:\Users\{UserName}>_


    Code:
    wmic bios get serialnumber
    To get the model number enter this command

    Code:
    wmic computersystem get oemstringarray
      My Computer


  7. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #7

    I have pmed it to you.
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    John , the serial number you gave me says the OS is a 64-bit OS . Are you running a 64bit or a 32bit OS . To check right click on computer and choose Properties . Under System look for System Type .
      My Computer


  9. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    I am on 64 bit.
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    Try this download

    Intel Matrix Storage Manager


    Download

      My Computer


 
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