bsod Microsoft-Windows-Kernel-Power Event ID: 41


  1. Posts : 48
    windows 7 home premium 32bit
       #1

    bsod Microsoft-Windows-Kernel-Power Event ID: 41


    hi we have just bought a windows 7 32 bit laptop when doing windows updates it shuts down all of a sudden and i get a error , the laptop has 4gb ram and 4.6 processor this error has happened 3 times since we got the laptop yesterday thanks
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 17/03/2013 16:09:04
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Inspiron1545-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-03-17T16:09:04.323222600Z" />
    <EventRecordID>3261</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Inspiron1545-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">142</Data>
    <Data Name="BugcheckParameter1">0xc0000005</Data>
    <Data Name="BugcheckParameter2">0x82a95205</Data>
    <Data Name="BugcheckParameter3">0x906fdb28</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>
    Last edited by muffin1962; 17 Mar 2013 at 13:46.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
      My Computer


  3. Posts : 48
    windows 7 home premium 32bit
    Thread Starter
       #3

    sorry amended my post please help thanks
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    BitDefender is causing the crashes here.
    Code:
    906fd8fc  8c78c000Unable to load image \??\C:\Program Files\Bitdefender\Bitdefender 2013\bdselfpr.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bdselfpr.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdselfpr.sys
     bdselfpr+0x4000
    Description here: Driver Reference Table - bdselfpr.sys

    Code:
    906fd86c  8c84590fUnable to load image \SystemRoot\system32\DRIVERS\avc3.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
     avc3+0xc90f
    Description here: Driver Reference Table - avc3.sys

    Uninstall BitDefender. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Download and install this version of Intel RST. It is old, and failing.
    Code:
    8c422000 8c6cd000   iaStor     (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Wed Jun 15 14:28:24 2011 (4DF87430)
        CheckSum:         0007253B
        ImageSize:        002AB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Pay attention to the BIOS.
    Code:
    FirmwareMajorRelease = 1
    FirmwareMinorRelease = 4
    BiosVendor = Dell Inc.
    BiosVersion = A14
    BiosReleaseDate = 12/07/2009
    It is old enough, try to update it from Dell.

    Let us know the results.
      My Computer


 

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