BSOD playing Guild Wars 2, kernel event id 41 task category(63)


  1. Posts : 11
    Windows 7 Professional x64
       #1

    BSOD playing Guild Wars 2, kernel event id 41 task category(63)


    Hiya
    My computer has started blue screening randomly.
    It happens occasionally while playing league of legends and will always crash within about the first few min of playing guild wars 2.
    I think it might be a faulty motherboard. Almost a year ago my computer was blue screening and i sent the motherboard in, got it back and the blue screening stopped....started again a few months ago.
    I have swapped out RAM, tried different RAM slots
    When i swapped out my video card for a much lower grade GeForce9500gt, i did not crash in guild wars.

    I am not sure if its the motherboard or the graphics card. The zip file from SF should be attached.

    Lauren
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Never seen such a thing earlier, unfortunately.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 80000000, {21451b, 2, 0, fffff800030a60b4}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Unknown bugcheck code (80000000)
    Unknown bugcheck description
    Arguments:
    Arg1: 000000000021451b
    Arg2: 0000000000000002
    Arg3: 0000000000000000
    Arg4: fffff800030a60b4
    And, it is even interesting .... the date here ......


    But, it results in a windows 7's crash dump.

    Something is going wrong here.

    Install Service pack 1.
    Code:
    Version    6.1.7600 Build 7600
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    Scan the system for possible virus infection.


    Run SFC /SCANNOW Command - System File Checker


    If the crashes continue to occur, enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip




    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  3. Posts : 11
    Windows 7 Professional x64
    Thread Starter
       #3

    Hi. I doubt this is a hard drive issue. My computer was crashing in Nov before I got a brand new HDD in Dec. (thought the HDD was original issue). Fresh install of windows.

    1) I have updated my windows 7 install with service pack 1.
    2) turned on driver verifier for all non Microsoft drivers.
    3) loaded up Guild Wars 2
    4) seemed to stay up longer then expected without crashing so I left it on and went to bed
    5) when I woke up I saw the "windows has recovered from an error" popup
    6) turned off driver verifier
    7) rebooted and ran SFC

    thank you :)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    It is a driver fault.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1, {757c15da, 0, b96b, fffff88006cb2ca0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->CombinedApcDisable field. This consists of two separate 16-bit
    fields, the SpecialApcDisable and the KernelApcDisable. A negative value
    of either indicates that a driver has disabled special or normal APCs
    (respectively) without re-enabling them; a positive value indicates that
    a driver has enabled special or normal APCs (respectively) too many times.
    Arguments:
    Arg1: 00000000757c15da, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000b96b, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff88006cb2ca0, Call type (0 - system call, 1 - worker routine)
    But even Driver Verifier cannot detect what is the failing driver.

    Scan the system for possible virus infection.


    Irrespective of the scan's result, do a Clean Reinstall - Factory OEM Windows 7
      My Computer


 

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