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BSOD playing Simcity while watching Twitch stream
Hello,
A bsod has occured twice in the last week and I am requesting some diagnostics on the cause of them.
I have a suspicion that it is my video drivers.
Hello,
A bsod has occured twice in the last week and I am requesting some diagnostics on the cause of them.
I have a suspicion that it is my video drivers.
Hi Evroz621,
The crash dump analysis:
Crash Probably caused by : ntkrnlmp.exe; relates to 'NT Kernel & System' and is updated.
KMODE_EXCEPTION_NOT_HANDLED (1e)
This indicates that a kernel-mode program generated an exception which the error handler did not catch.
Please try the following steps:Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {ffffffffc0000005, fffff800030dd36c, fa80, 0} Probably caused by : ntkrnlmp.exe ( nt!KiSecondaryClockInterrupt+7c ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff800030dd36c, The address that the exception occurred at Arg3: 000000000000fa80, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!KiSecondaryClockInterrupt+7c fffff800`030dd36c 0f296530 movaps xmmword ptr [rbp+30h],xmm4 EXCEPTION_PARAMETER1: 000000000000fa80 EXCEPTION_PARAMETER2: 0000000000000000 WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800033080e0 0000000000000000 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x1E_c0000005 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: SimCity.exe CURRENT_IRQL: 0 EXCEPTION_RECORD: fffff88007e849e8 -- (.exr 0xfffff88007e849e8) ExceptionAddress: fffff800030dd36c (nt!KiSecondaryClockInterrupt+0x000000000000007c) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 000000000000fa80 Parameter[1]: 0000000000000000 Attempt to execute non-executable address 0000000000000000 TRAP_FRAME: fffff88007e84a90 -- (.trap 0xfffff88007e84a90) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000004 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff800030dd36c rsp=fffff88007e84c20 rbp=fffff88007e84ca0 r8=000000000000002b r9=000000007705f969 r10=fffffa800531fb60 r11=0000000000000246 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up di pl zr na po nc nt!KiSecondaryClockInterrupt+0x7c: fffff800`030dd36c 0f296530 movaps xmmword ptr [rbp+30h],xmm4 ss:fffff880`07e84cd0=00000000000000000000000000000000 Resetting default scope LAST_CONTROL_TRANSFER: from fffff8000310a579 to fffff800030d0840 STACK_TEXT: fffff880`07e84218 fffff800`0310a579 : 00000000`0000001e ffffffff`c0000005 fffff800`030dd36c 00000000`0000fa80 : nt!KeBugCheckEx fffff880`07e84220 fffff800`030cfe82 : fffff880`07e849e8 00000000`2db3b060 fffff880`07e84a90 00000000`00000001 : nt!KiDispatchException+0x1b9 fffff880`07e848b0 fffff800`030ce78a : 00000000`00000000 fffff800`0301fb7f 00000000`00000001 00000000`00000000 : nt!KiExceptionDispatch+0xc2 fffff880`07e84a90 fffff800`030dd36c : fffffa80`0531fb60 00000000`0000072c 00000000`00000000 fffffa80`040913d0 : nt!KiGeneralProtectionFault+0x10a fffff880`07e84c20 00000000`73651d5f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSecondaryClockInterrupt+0x7c 00000000`05b0fd94 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73651d5f STACK_COMMAND: kb FOLLOWUP_IP: nt!KiSecondaryClockInterrupt+7c fffff800`030dd36c 0f296530 movaps xmmword ptr [rbp+30h],xmm4 SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: nt!KiSecondaryClockInterrupt+7c FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 50e79b73 FAILURE_BUCKET_ID: X64_0x1E_c0000005_nt!KiSecondaryClockInterrupt+7c BUCKET_ID: X64_0x1E_c0000005_nt!KiSecondaryClockInterrupt+7c Followup: MachineOwner ---------
1. Try uninstalling 'SimCity' (for troubleshooting purpose) and check results (Please share how you sourced it)
2. Please update the 'display drivers' for 'nVidia GeForce GTX 460 adapter' from here: Drivers | GeForce
Alternatively, you may try removing the 'current display drivers'; restart the system; and install fresh drivers from the above mentioned link. To remove the driver, open 'Device Manager' > Locate & Expand 'Display Adapters' > Right click and uninstall 'nVidia related driver' > Follow through with the uninstall process > Restart the system > Install fresh drivers from the link > Recheck performance.
3. Run the 'Disk Check (Command Prompt)' using 'Option 2' in the following tutorial: Disk Check
4. Also run an 'anti-virus scan' to see if the system is infected. You may install 'Microsoft Security Essentials' Microsoft Security Essentials - Microsoft Windows
5. Check with the motherboard manufacturer for a 'BIOS Update', if available:
Hope this helps. Do reply with the findings.Code:BiosMinorRelease = 15 BiosVendor = American Megatrends Inc. BiosVersion = 0802 BiosReleaseDate = 08/24/2010