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Windows 7: BSOD that changed resolution and restarted computer

19 Mar 2013   #1

Windows 7 Home Premium 64bit
BSOD that changed resolution and restarted computer

Saturday (3/16/13) and today (3/19/13) my laptop crashed with a blue screen that was much smaller than the screen. The first time, I was on Facebook on Chrome and the second time, I was playing Minecraft. I didn't notice any changes the first time before it happened, but when I was playing Minecraft, it started hanging for a couple of minutes before it blue screened. The error message stays on screen for about 10 seconds and then the laptop restarts itself.

I'm not extremely tech savvy so I can't really provide many details. I do know enough to find needed information if I'm given steps and I do have Speccy to find additional information. Attached is the SF Diagnostic Tool information for today's crash. The dump file for Saturday's crash was accidentally deleted by CCleaner.

Please and thank you!

My System SpecsSystem Spec
19 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to Seven Forums.

Seeing the usual causes of this error code, it is usually hard to diagnose.


Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
We start with the basics:

Perform a clean install of your ATI driver:
Driver	c:\windows\system32\drivers\atikmpag.sys (, 184.50 KB (188,928 bytes), 4/16/2010 9:11 AM)
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Latest AMD Catalyst Video Driver for Windows 7
AVG can be a contributor to BSOD's. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Please uninstall DAEMON Tools and any Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
As an alternative, many people recommend the use of Total Mounter or Magic ISO

We do not recommend 3rd party defragging programs. Please uninstall:
Start Menu\Programs\Defraggler	Public:Start Menu\Programs\Defraggler	Public
Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
  • Click on the Start button
  • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  • Select the “Startup” tab.
  • Deselect all items other than the antivirus.
  • Apply > OK
  • Accept then restart.
Full tutorial:Perform a System File Check to check the integrity of all protected Windows 7:
  • Click Start Menu
  • Click All Programs
  • Click Accessories
  • Right click Command Prompt
  • Click Run as administrator
  • Type
  • Code:
    sfc /scannow
  • and press Enter
Full tutorial here:Check your hard drive(s) for errors by running chkdskTake memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:Keep us posted of the results.
My System SpecsSystem Spec

 BSOD that changed resolution and restarted computer

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