Dell laptops bluescreening when using usb kensington adapter

Hi,

I have around 5 dell laptops that have been blue screening recently it looks as if it is the graphics drivers but these have all been updated and it still continues to bluescreen.

I have attached the dump files as well as some other files

Anjy help much appreciated!!

Thanks for the quick reply,

I'll get SP1 Installed and I have updated that driver to latest version but might try putting an older version on and see how that goes.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff88008f1ebcf, fffff880061b31f8, fffff880061b2a60}

Probably caused by : nvlddmkm.sys ( nvlddmkm+cebcf )

Code:

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

An error has occurred with a thread, which couldn't be handled by Windows.

Code:

0: kd> !error ffffffffc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

It seems that poorly written drivers are pointing to invalid or corrupted memory addresses.

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`08e50000 fffff880`098fb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422

• NVIDIA Driver Downloads - Advanced Search

1. Download Driver
2. Start Type: Device Manager
3. Expand Display Adapters
4. Right-Click Driver Name, Uninstall
5. Reboot
6. Run Driver Sweeper
7. Reboot
8. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• Drivers - Clean Left over Files after Uninstalling

Install Service Pack 1:

• Learn how to install Windows 7 Service Pack 1 (SP1)

Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Reduce the number of programs at startup, to avoid any driver or program conflicts:

• Troubleshoot Application Conflicts by Performing a Clean Startup
• Startup Programs - Change

Code:

0: kd> lmvm dlkmd
start             end                 module name
fffff880`04157000 fffff880`041bd000   dlkmd    T (no symbols)           
    Loaded symbol image file: dlkmd.sys
    Image path: \SystemRoot\system32\drivers\dlkmd.sys
    Image name: dlkmd.sys
    Timestamp:        Wed Dec 14 03:27:46 2011 (4EE817B2)
    CheckSum:         0005708F
    ImageSize:        00066000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your DisplayLink Core Software seems to be outdated and causing problems, update it from here:

• DisplayLink: Windows Software

Other portions of the software must be downloaded from the OEM.

The OEM will be the brand of your computer, visit the support page for your model, to download and update the other parts.

EDIT: I'm too slow

Thanks for all the help! updating all the drivers seems to have fixed the issue