Blue Screen Problem

Gautam.

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 4E, {7, cd763, 1, 0}

*** WARNING: Unable to verify timestamp for wstif.sys
*** ERROR: Module load completed but symbols could not be loaded for wstif.sys
Probably caused by : wstif.sys ( wstif+adfd )

Followup: MachineOwner
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2: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 00000007, A driver has unlocked a page more times than it locked it
Arg2: 000cd763, page frame number
Arg3: 00000001, current share count
Arg4: 00000000, 0

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'WUDFRd' and 'usbccgp.sys' overlap

BUGCHECK_STR:  0x4E_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  EMLPROXY.EXE

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82ccf46e to 82ce6aec

STACK_TEXT:  
a136da6c 82ccf46e 000cd763 87563898 87563198 nt!MiPfnReferenceCountIsZero+0x24
a136dac4 82cbdcd8 87563898 b618b844 b595a170 nt!MmUnlockPages+0x38b
a136db00 90a4bdfd b595a170 a136db20 90a4c67c nt!IopfCompleteRequest+0x2cd
WARNING: Stack unwind information not available. Following frames may be wrong.
a136db0c 90a4c67c b595a170 867bf610 0000001c wstif+0xadfd
a136db20 90a4c71c b618b844 0000001c 0954f844 wstif+0xb67c
a136db38 90a43ed3 b618b844 870197f0 31920740 wstif+0xb71c
a136dbb0 90a4404f 867bf610 83002123 0954f844 wstif+0x2ed3
a136dbe8 90a445ce 86700038 00000000 86700038 wstif+0x304f
a136dbfc 82c914bc 86700038 867bf610 867bf610 wstif+0x35ce
a136dc14 82e92eee 874e8ab8 867bf610 867bf680 nt!IofCallDriver+0x63
a136dc34 82eafcd1 86700038 874e8ab8 00000000 nt!IopSynchronousServiceTail+0x1f8
a136dcd0 82eb24ac 86700038 867bf610 00000000 nt!IopXxxControlFile+0x6aa
a136dd04 82c9842a 00000a18 00000a1c 00000000 nt!NtDeviceIoControlFile+0x2a
a136dd04 772a64f4 00000a18 00000a1c 00000000 nt!KiFastCallEntry+0x12a
0954f77c 00000000 00000000 00000000 00000000 0x772a64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
wstif+adfd
90a4bdfd ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  wstif+adfd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: wstif

IMAGE_NAME:  wstif.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5018e382

FAILURE_BUCKET_ID:  0x4E_7_wstif+adfd

BUCKET_ID:  0x4E_7_wstif+adfd

Followup: MachineOwner
---------

2: kd> lmvm wstif
start    end        module name
90a41000 90a50580   wstif    T (no symbols)           
    Loaded symbol image file: wstif.sys
    Image path: \SystemRoot\system32\drivers\wstif.sys
    Image name: wstif.sys
    Timestamp:        Wed Aug 01 14:06:26 2012 (5018E382)
    CheckSum:         00019F4E
    ImageSize:        0000F580
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Bsod was caused by your Quick Heal antivirus. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase, if the removal tool is not available on that link, uninstall using the Free version of Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems from use Advanced mode to uninstall and delete the left over registry of the program.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type
   Code:

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

Next time you get a BSOD, please upload ALL the files following the Blue Screen of Death (BSOD) Posting Instructions.

Let us know the results.

koolkat77 I am starting a new thread please reply there

Blue Screen Problem

It has been 2 weeks no bsod and now when I started the pc and just opened the browser chrome for surfing bsod started. I am still using paid Quick heal anti virus it will expire next year. I am posting both one with SF Diagnostic Tool - Using for Troubleshooting and other one is just dump file.Please tell me if it is the antivirus program that has caused I will try to check with the company.

Original Thread - https://www.sevenforums.com/bsod-help...n-problem.html

Hi Gautam S .

Do you have the Product key and installation file for your paid Antivirus ? If so for testing purposes you could uninstall it and reinstall the product after you have fixed your BSOD issue .