BSOD while browsing

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  1. demsd
    Posts : 7
    Windows 7 Home Premium x64
       New #1

    BSOD while browsing


    I get a sporadic BSOD when browsing [Firefox] - by sporadic I mean it can be as short as 2 days, or as long as 2 weeks between events. Most recent BSOD was about 2 hours ago.

    BSOD shows DRIVER_IRQL_NOT_LESS_OR_EQUAL and references NETIO.SYS.

    Did a memory scan and found no issues.

    I got the impression from a few people that own the same laptop that it was most likely the driver for the Realtek Wireless, so I recently updated all drivers [wireless, i/o, audio, video, etc] to no avail.

    I attached an SF Diagnostic zip.
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome to Seven Forums.

    First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.

    Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

    Norton is a frequent cause of BSOD's.
    Please
    remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase



    We recommended Microsoft Security Essentials

    from a strict BSOD perspective.



    Is most compatible & provides best stability compared to other antivirus app/Internet Security Software.

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check to check the integrity of all protected Windows 7:
    • Click Start Menu
    • Click All Programs
    • Click Accessories
    • Right click Command Prompt
    • Click Run as administrator
    • Type
    • Code:
      sfc /scannow
    • and press Enter

    Full tutorial here:

    Check your hard drive(s) for errors by running chkdsk:

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
    • Click on the Start button
    • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    • Select the “Startup” tab.
    • Deselect all items other than the antivirus.
    • Apply > OK
    • Accept then restart.

    Full tutorial:

    Let us know the results.
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  4. demsd
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #3

    The laptop is setup to save dump files, although I have never seen the Minidump folder anything but empty.

    I just purchased Norton, so it will be staying. ;-)

    Malwarebytes did not find anything.

    System File Check did find some corrupt files, most of which are sample music files. I attached the CBS log.
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    I've requested a friend to take a look at the CBS file.

    Did you face such problems before purchasing norton?
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  7. demsd
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #5

    koolkat77 said:
    I've requested a friend to take a look at the CBS file.

    Did you face such problems before purchasing norton?
    I've had the laptop for about 3 years and have always used Norton Internet Security. The BSoD issue started about 2-3 months ago. I have tried several things, including those I have previously mentioned. I thought about doing a complete reformat, but really didn't want to end up wasting my time should it be something like a driver conflict. The thing with Toshiba is they tend to use modified drivers and don't keep them updated, thus making it difficult to update any drivers.

    Since the issue seemed to always happen while using Firefox, I decided to uninstall and reinstall it today to see if it has any effect.
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  8. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #6

    A complete format might help you.
    Take this thread for example: BSOD when downloading torrents
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    I *really* do recommend returning Norton for a refund as not fit for purpose.

    The important bits of the CBS.log file are:-
    Code:
     Line 7811: 2013-03-23 15:53:56, Info                  CSI    000003b0 [SR] Repairing 63 (0x000000000000003f) components
 Line 7812: 2013-03-23 15:53:56, Info                  CSI    000003b1 [SR] Beginning Verify and Repair transaction
 Line 7813: 2013-03-23 15:53:58, Info                  CSI    000003b2 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-ehome-samplemedia, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7814: 2013-03-23 15:53:58, Info                  CSI    000003b3 [SR] Cannot repair member file [l:58{29}]"win7_scenic-demoshort_raw.wtv" of Microsoft-Windows-ehome-samplemedia, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7815: 2013-03-23 15:53:59, Info                  CSI    000003b4 [SR] Cannot repair member file [l:22{11}]"Kalimba.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7816: 2013-03-23 15:53:59, Info                  CSI    000003b5 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7817: 2013-03-23 15:53:59, Info                  CSI    000003b6 [SR] Cannot repair member file [l:58{29}]"Maid with the Flaxen Hair.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7818: 2013-03-23 15:53:59, Info                  CSI    000003b7 [SR] Cannot repair member file [l:28{14}]"Sleep Away.mp3" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7819: 2013-03-23 15:53:59, Info                  CSI    000003b8 [SR] Cannot repair member file [l:18{9}]"Koala.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7820: 2013-03-23 15:53:59, Info                  CSI    000003b9 [SR] Cannot repair member file [l:26{13}]"Jellyfish.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7821: 2013-03-23 15:53:59, Info                  CSI    000003ba [SR] Cannot repair member file [l:26{13}]"SampleRes.dll" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7822: 2013-03-23 15:53:59, Info                  CSI    000003bb [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7823: 2013-03-23 15:53:59, Info                  CSI    000003bc [SR] Cannot repair member file [l:20{10}]"Desert.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7824: 2013-03-23 15:53:59, Info                  CSI    000003bd [SR] Cannot repair member file [l:28{14}]"Lighthouse.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7825: 2013-03-23 15:53:59, Info                  CSI    000003be [SR] Cannot repair member file [l:20{10}]"Tulips.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7826: 2013-03-23 15:53:59, Info                  CSI    000003bf [SR] Cannot repair member file [l:34{17}]"Chrysanthemum.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7827: 2013-03-23 15:53:59, Info                  CSI    000003c0 [SR] Cannot repair member file [l:28{14}]"Hydrangeas.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7828: 2013-03-23 15:53:59, Info                  CSI    000003c1 [SR] Cannot repair member file [l:24{12}]"Penguins.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7829: 2013-03-23 15:53:59, Info                  CSI    000003c2 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-VideoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7830: 2013-03-23 15:53:59, Info                  CSI    000003c3 [SR] Cannot repair member file [l:24{12}]"Wildlife.wmv" of Microsoft-Windows-VideoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7831: 2013-03-23 15:53:59, Info                  CSI    000003c4 [SR] Cannot repair member file [l:58{29}]"Clip_1080_5sec_VC1_15mbps.wmv" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7832: 2013-03-23 15:53:59, Info                  CSI    000003c5 [SR] Cannot repair member file [l:56{28}]"Clip_480_5sec_6mbps_h264.mp4" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7833: 2013-03-23 15:53:59, Info                  CSI    000003c6 [SR] Cannot repair member file [l:20{10}]"winsat.wmv" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7834: 2013-03-23 15:53:59, Info                  CSI    000003c7 [SR] Cannot repair member file [l:68{34}]"Clip_1080_5sec_MPEG2_HD_15mbps.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7835: 2013-03-23 15:53:59, Info                  CSI    000003c8 [SR] Cannot repair member file [l:60{30}]"Clip_1080_5sec_10mbps_h264.mp4" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7836: 2013-03-23 15:53:59, Info                  CSI    000003c9 [SR] Cannot repair member file [l:32{16}]"winsatencode.wmv" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7837: 2013-03-23 15:53:59, Info                  CSI    000003ca [SR] Cannot repair member file [l:56{28}]"Clip_480i_5sec_6mbps_new.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 7838: 2013-03-23 15:53:59, Info                  CSI    000003cb [SR] Cannot repair member file [l:56{28}]"Clip_480p_5sec_6mbps_new.mpg" of Microsoft-Windows-WinSATMediaSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    I'll see what I can do about a fix protocol and post it later.
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    I've uploaded a file - dsdaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\dsdaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\dsdaa
    or
    DIR E:\dsdaa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\dsdaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link


    Please also run a CheckSUR scan....

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it in your reply.

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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    (it could take a while before it appears in my folder- I've just seen that it's almost 100MB!)
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  13. demsd
    Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       New #10

    I just wanted to update the thread.

    I have not had a BSoD event since 3/22. So far, all I did was the driver updates, System File Check, which repaired some files, and uninstalled and reinstalled Firefox [Firefox is faster now than it was before uninstalling].

    Granted, its only been a week, but I did want to see what effect, if any, what I have done has.
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