BSOD 00000001E Crashes after entering Password

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  1. Posts : 97
    Windows Seven Home Premium 64 Bit
       #1

    BSOD 00000001E Crashes after entering Password


    . . . and will not go to desktop.

    I have done the following:

    Allowed the PC Repair Utility to run in an effort to repair any problems: No luck

    Boot to Safe Mode with Networking in a effort to look for driver updates: goes to Blue Screen

    I am running WDO full scan and will report results as soon as finished.

    Thanks
    -Sylvia
      My Computer

  2.    #2

    Welcome to the forums webgal318,

    Since you are not able to access your files and desktop, then I would suggest following these steps:

    We could also try using a Linux Live CD to rescue your files and data.
      My Computer


  3. Posts : 97
    Windows Seven Home Premium 64 Bit
    Thread Starter
       #3

    WDO has been running for 90+ minutes and is still scanning. Preliminary results show malware (as seen in the program's message area) has been detected. Will repost again later.
      My Computer

  4.    #4

    Thanks for the update, make sure this malware is removed from your system. You may also post the names of the malware here if you like.
      My Computer


  5. Posts : 97
    Windows Seven Home Premium 64 Bit
    Thread Starter
       #5

    Malware found with WDO are as follows:
    VirTool Win 32/obfuscator.ACP;
    Exploit:Java/CVE-2013-0422
    Exploit:Java/CVE-2013-0422.C
    Adware: Win32/Arcade Web
    Exploit:Java/CVE-2013-1723

    I hit the "remove all" button before closing, restarted, got only as far as "repair," ran repair, restarted PC, and finally attempted to start windows normally.
    At this point the PC is running the Startup Repair again.

    If this fails, I will shut PC down and try to enter Safe Mode with Networking.
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    Hi Webgal318

    Can you run this for me please

    Download DDS


    Download



    Click on the Save button. Save it to your desktop .
    double-click on the DDS.com
    On the Windows Security window Click on the Run button
    On the DDS settings
    put a check mark in attach.txt and then click on the Start button
    Attach Both of the logs with your reply

    ADDED:

    You would also want to download Microsoft Safety Scanner to remove Adware: Win32/Arcade Web

    Download

      My Computer


  7. Posts : 97
    Windows Seven Home Premium 64 Bit
    Thread Starter
       #7

    Windows won't start


    I tried to enter safe mode with networking without any luck. I am running the startup repair again while keeping fingers crossed.
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Webgal318

    Do you have a USB FLASH DRIVE?
      My Computer


  9. Posts : 97
    Windows Seven Home Premium 64 Bit
    Thread Starter
       #9

    USB flash drive


    Yes, I do.

    Thanks for your help.
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #10

    Farbar Tool

    Download Farbar Recovery Scan Tool from below on a non infected PC
    For 32-bit (x86) systems
    Download


    Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems
    Download


    Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    Restart the computer.
    As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    Use the arrow keys to select the Repair your computer menu item.
    Select US as the keyboard language settings, and then click Next.
    Select the operating system you want to repair, and then click Next.
    Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    Insert the installation disc.
    Restart your computer.
    If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    Click Repair your computer.
    Select US as the keyboard language settings, and then click Next.
    Select the operating system you want to repair, and then click Next.
    Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:
    Startup Repair

    System Restore

    Windows Complete PC Restore

    Windows Memory Diagnostic Tool

    Command Prompt

    Select Command Prompt

    In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
       Note
    Replace letter e with the drive letter of your flash drive.

       Tip
    Type the commands below to see what your letter is for the USB drive and press ENTER after each command

    Code:
    Diskpart
    List volume
    The tool will start to run.
    When the tool opens click Yes to disclaimer.
    Press Scan button.
    FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
    services.exe
    Now press the Search button
    When the search is complete, search.txt will also be written to your USB
    Type exit and reboot the computer normally
    Please copy and paste both logs in your reply.(FRST.txt and Search.txt)


    Added:

    Can you create a new thread in SYSTEM SECURITY so we could keep the BSOD and the Virus issues in different threads? You could add a link to the new thread on this thread.
    Last edited by VistaKing; 20 Mar 2013 at 17:28.
      My Computer


 
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