BOSD about week after new video card

Northernsoul55 · 10 Apr 2013

Chipset drivers are on the site:

ASUS - M4A78LT-M LE

Attachment 263584

Metzler · 10 Apr 2013

Arc said:

Hello Metzler. Are you still on Driver Verifier enabled?

Code:

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)

What is the situation if you disable Driver verifier?

Hi Arc! Yup I have it off. The two recent HIDCLASS.sys BSODs were from when I tried turning it on. The computer has been running decent, but I've had a few lock ups that were not BSOD, and I had a direct X BSOD a day or two ago (dxgmms1.sys.) If you guys want, we can wait and see for a few days and see what errors come up.

Northernsoul55 said:

Chipset drivers are on the site:
ASUS - M4A78LT-M LE
Attachment 263584

That is what I installed, but the wizard seemed to be a general update, not specifically chipset related, so I'm not positive the chipset was updated. But yeah it should be.

Arc · 10 Apr 2013

Metzler said:

Arc said:

Hello Metzler. Are you still on Driver Verifier enabled?

Code:

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)

What is the situation if you disable Driver verifier?

Hi Arc! Yup I have it off.

If you are sure that you have it off, then the situation is not very good at all. Try to understand me please.... I think I am not describing it too hard .... if you cannot understand it correctly, please ask us.

The computer thinks, as it records in the memory, that it is DV on.

Code:

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)

But the fact is, DV is not enabled at all.

Code:

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

Then, it is either a virus, or a driver bug.

For a virus, scan the system for possible virus infection.

If anything found, good. If not found, it is a driver bug, and the buggy driver is the Keyboard/mouse driver.

Code:

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

I am seeing that your keyboard is operated by i8042prt.sys and kbdhid.sys; and mouse is operated by mouhid.sys and hidusb.sys ..... and no HIDCLASS.sys in your system

So

If the virus scans comes clean, format the C drive and start fresh.
Clean Reinstall - Factory OEM Windows 7

Metzler · 10 Apr 2013

Ah okay I understand now. Hmm that does not sound good. I will do this tomorrow morning and report back.

Metzler · 11 Apr 2013

So I formatted the HD and did a clean reinstall of Windows. However, when I tried to play a game (starcraft II,) I got 2 BSOD in a row. I am attaching the SF log.

Arc · 11 Apr 2013

The zip you uploaded does not contain any crash dump.
Attachment 263838

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. After it occurs, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Edit: you need to try it: Windows Update - Reset

juliaDexter · 12 Apr 2013

1) recommendations :
completely uninstall the old drivers before you installed the new one
2) Check your BIOS and see if there is any update, recently there have been many released ,
as some Intel boards were suffering BSOD problems with Windows.
3) Your RAM may be faulty. I'd suggest running memory test

Metzler · 12 Apr 2013

Arc said:

The zip you uploaded does not contain any crash dump.
Attachment 263838

My mistake, I forgot to change this with the re-installation. Please find attached 2 minidumps.

Arc said:

Edit: you need to try it: Windows Update - Reset

Sorry, but what is this, and which option should I choose from the tutorial? If it helps, the error codes for windows update fail are 8007065E & 800B0100. EDIT: Nevermind, looks like I should go with option 3.

juliaDexter said:

1) recommendations :
completely uninstall the old drivers before you installed the new one
2) Check your BIOS and see if there is any update, recently there have been many released ,
as some Intel boards were suffering BSOD problems with Windows.
3) Your RAM may be faulty. I'd suggest running memory test

1. Sorry, which drivers do you mean? 2. I updated my BIOS just one week ago. 3. I ran memtest 2 weeks ago, at 11 passes with no errors.

Arc · 12 Apr 2013

Both the crash dumps are silent about any probable cause. But in one of them, I got these.

Code:

fffff880`02ffb638  fffff880`00e01c74 ataport!IdeLogCrbActive+0xe0
fffff880`02ffb668  fffff880`00e0beaa ataport!IdeStartIoCallBack+0x2ea
fffff880`02ffb948  fffff880`00e017e1 ataport!IdepFreeCrb+0x3d
fffff880`02ffb978  fffff880`00e0945a ataport!IdeCompleteCrb+0x2a
fffff880`02ffb988  fffff880`00e0bb53 ataport!IdeDispatchChannelRequest+0xef
fffff880`02ffb9a8  fffff880`00e03e32 ataport!IdeTranslateCompletedRequest+0x236
fffff880`02ffba38  fffff880`00e0a336 ataport!IdeStartNextDeviceRequest+0x18e
fffff880`02ffbad8  fffff880`00e0c805 ataport!IdeProcessCompletedRequests+0x4d5
fffff880`02ffbc08  fffff880`00e0c114 ataport!IdePortCompletionDpc+0x1b8
fffff880`02ffbd98  fffff880`00e0bf5c ataport!IdePortCompletionDpc

This may be caused by many a things, but the first suspect is a BIOS rootkit. A HDD formatting and clean reinstall is not enough to clean up a rootkit, it requires some specific scans. Scan the system for possible virus infection.

Install Service pack 1 and the other windows updates. Otherwise the system will remain vulnerable to threats.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Unplug the SATA cable from the port to which it is connected to the motherboard and plug it to another unused port.

Let us know the results.

Metzler · 12 Apr 2013

Thanks very much Arc. Gotta run to work now, but will do this tonight!