Blue screen!

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  1. Posts : 10
    Windows 7 Home Premium x64
       #1

    Blue screen!


    Hello over the past couple of days my computer seems to be having problems, first of all it will seem to turn my screen off put seems like my computer is still running, and I have to shut down my computer via the power off button, here is the message I get when turning the computer back on.

    Code:
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    2057
    
    Additional information about the problem:
      BCCode:    116
      BCP1:    FFFFFA80029144E0
      BCP2:    FFFFF88008C0B680
      BCP3:    FFFFFFFFC000000D
      BCP4:    0000000000000003
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\032313-14882-01.dmp
      C:\Users\Matty's\AppData\Local\Temp\WER-34335-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    Last edited by Barrysnail; 23 Mar 2013 at 09:15.
      My Computer

  2.   My Computer


  3. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #3

    added the dump files
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Install Service pack 1 and all other windows updates.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    Update the BIOS
    Code:
    BiosMajorRelease = 8
    BiosMinorRelease = 15
    BiosVendor = American Megatrends Inc.
    BiosVersion = P01-A3        
    BiosReleaseDate = 05/17/2010
    Get the BIOS update from Acer.

    Make it sure that the computer is getting adequate power.
    Code:
    MaxSpeed:     3200
    CurrentSpeed: 3191
    What is the wattage of your PSU? Let us know.

    Dismantle the computer. Clean the inside very carefully .... specially the air vents and fan grills. Make it sure that the computer is blowing the hot air out properly. When re-seating, apply adequate thermal paste to the bottom of the CPU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    If you are overclocking the CPU, stop.

    Let us know the results.
      My Computer


  5. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #5

    I have downloaded all updates and installed them I've also used speccy and here is the readings

    Code:
    Operating System
        Microsoft Windows 7 Home Premium 64-bit
    CPU
        Intel Core i5 650 @ 3.20GHz    56 °C
        Clarkdale 32nm Technology
    RAM
        3.00 GB Single-Channel DDR3 @ 664MHz (9-9-9-24)
    Motherboard
        Acer Aspire M3910 (CPU 1)    30 °C
    Graphics
        2236 (1920x1080@60Hz)
        512MB GeForce 315 (Sapphire/PCPartner)    66 °C
    Hard Drives
        596GB Hitachi HDS721064CLA332 (RAID)    43 °C
    Optical Drives
        ATAPI DVD A DH16ABSH
    Audio
        Realtek High Definition Audio
    I'm also scared to open up my computer as I've never done this before

    After looking through the holes in the side of my case I see a lot of dust within the fans and just all over in general.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    It's hot. A dismantle is needed. If you are afraid to do it, you can take others help who can do it. Dusts and heat may always cause a stop 0x116.

    The capacity of your PSU is also an important information, so dont forget it.

    And the result of the Furmark test, too.
      My Computer


  7. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #7

    These are my new temps after opening the computer

    Code:
    Operating System
        Microsoft Windows 7 Home Premium 64-bit SP1
    CPU
        Intel Core i5 650 @ 3.20GHz    42 °C
        Clarkdale 32nm Technology
    RAM
        3.00 GB Single-Channel DDR3 @ 664MHz (9-9-9-24)
    Motherboard
        Acer Aspire M3910 (CPU 1)    30 °C
    Graphics
        2236 (1920x1080@60Hz)
        512MB GeForce 315 (Sapphire/PCPartner)    46 °C
    Hard Drives
        596GB Hitachi HDS721064CLA332 (RAID)    34 °C
    Optical Drives
        ATAPI DVD A DH16ABSH
    Audio
        Realtek High Definition Audio
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    You opened the case?

    Notice how it reduced the temps. Definitely a dismantle and dusting is needed. Be sure that you are powered off before touching the inside.

    Dont forget, PSU, Furmark and cooling.
      My Computer


  9. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #9

    I done the Furmark and it said min 57c max 98c, I don't know how to do the PSU or cooling.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Give us the information of your PSU and Cooler.
      My Computer


 
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