Windows 7: Blue screen!

Barrysnail · 22 Mar 2013

Hello over the past couple of days my computer seems to be having problems, first of all it will seem to turn my screen off put seems like my computer is still running, and I have to shut down my computer via the power off button, here is the message I get when turning the computer back on.

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA80029144E0
  BCP2:    FFFFF88008C0B680
  BCP3:    FFFFFFFFC000000D
  BCP4:    0000000000000003
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\032313-14882-01.dmp
  C:\Users\Matty's\AppData\Local\Temp\WER-34335-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

koolkat77 · 22 Mar 2013

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Blue Screen of Death (BSOD) Posting Instructions

Barrysnail · 23 Mar 2013

added the dump files

Arc · 23 Mar 2013

Install Service pack 1 and all other windows updates.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Update the BIOS

Code:

BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = P01-A3        
BiosReleaseDate = 05/17/2010

Get the BIOS update from Acer.

Make it sure that the computer is getting adequate power.

Code:

MaxSpeed:     3200
CurrentSpeed: 3191

What is the wattage of your PSU? Let us know.

Dismantle the computer. Clean the inside very carefully .... specially the air vents and fan grills. Make it sure that the computer is blowing the hot air out properly. When re-seating, apply adequate thermal paste to the bottom of the CPU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If you are overclocking the CPU, stop.

Let us know the results.

Barrysnail · 23 Mar 2013

I have downloaded all updates and installed them I've also used speccy and here is the readings

Code:

Operating System
    Microsoft Windows 7 Home Premium 64-bit
CPU
    Intel Core i5 650 @ 3.20GHz    56 °C
    Clarkdale 32nm Technology
RAM
    3.00 GB Single-Channel DDR3 @ 664MHz (9-9-9-24)
Motherboard
    Acer Aspire M3910 (CPU 1)    30 °C
Graphics
    2236 (1920x1080@60Hz)
    512MB GeForce 315 (Sapphire/PCPartner)    66 °C
Hard Drives
    596GB Hitachi HDS721064CLA332 (RAID)    43 °C
Optical Drives
    ATAPI DVD A DH16ABSH
Audio
    Realtek High Definition Audio

I'm also scared to open up my computer as I've never done this before

After looking through the holes in the side of my case I see a lot of dust within the fans and just all over in general.

Arc · 23 Mar 2013

It's hot. A dismantle is needed. If you are afraid to do it, you can take others help who can do it. Dusts and heat may always cause a stop 0x116.

The capacity of your PSU is also an important information, so dont forget it.

And the result of the Furmark test, too.

Barrysnail · 23 Mar 2013

These are my new temps after opening the computer

Code:

Operating System
    Microsoft Windows 7 Home Premium 64-bit SP1
CPU
    Intel Core i5 650 @ 3.20GHz    42 °C
    Clarkdale 32nm Technology
RAM
    3.00 GB Single-Channel DDR3 @ 664MHz (9-9-9-24)
Motherboard
    Acer Aspire M3910 (CPU 1)    30 °C
Graphics
    2236 (1920x1080@60Hz)
    512MB GeForce 315 (Sapphire/PCPartner)    46 °C
Hard Drives
    596GB Hitachi HDS721064CLA332 (RAID)    34 °C
Optical Drives
    ATAPI DVD A DH16ABSH
Audio
    Realtek High Definition Audio

Arc · 23 Mar 2013

You opened the case?

Notice how it reduced the temps. Definitely a dismantle and dusting is needed. Be sure that you are powered off before touching the inside.

Dont forget, PSU, Furmark and cooling.

Barrysnail · 23 Mar 2013

I done the Furmark and it said min 57c max 98c, I don't know how to do the PSU or cooling.

Arc · 23 Mar 2013

Give us the information of your PSU and Cooler.