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22 Mar 2013 | #1 |
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Blue screen!
Hello over the past couple of days my computer seems to be having problems, first of all it will seem to turn my screen off put seems like my computer is still running, and I have to shut down my computer via the power off button, here is the message I get when turning the computer back on.
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Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 116 BCP1: FFFFFA80029144E0 BCP2: FFFFF88008C0B680 BCP3: FFFFFFFFC000000D BCP4: 0000000000000003 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\032313-14882-01.dmp C:\Users\Matty's\AppData\Local\Temp\WER-34335-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt |
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22 Mar 2013 | #2 |
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23 Mar 2013 | #3 |
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added the dump files
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23 Mar 2013 | #4 |
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Install Service pack 1 and all other windows updates.
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Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.17118.amd64fre.win7_gdr.120830-0334 Service Pack Center - Microsoft Windows Update the BIOS Code:
BiosMajorRelease = 8 BiosMinorRelease = 15 BiosVendor = American Megatrends Inc. BiosVersion = P01-A3 BiosReleaseDate = 05/17/2010 Make it sure that the computer is getting adequate power. Code:
MaxSpeed: 3200 CurrentSpeed: 3191 Dismantle the computer. Clean the inside very carefully .... specially the air vents and fan grills. Make it sure that the computer is blowing the hot air out properly. When re-seating, apply adequate thermal paste to the bottom of the CPU. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Stress test the Graphics Card using Furmark. Video Card - Stress Test with Furmark If you are overclocking the CPU, stop. Let us know the results. |
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23 Mar 2013 | #5 |
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I have downloaded all updates and installed them I've also used speccy and here is the readings
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Operating System Microsoft Windows 7 Home Premium 64-bit CPU Intel Core i5 650 @ 3.20GHz 56 °C Clarkdale 32nm Technology RAM 3.00 GB Single-Channel DDR3 @ 664MHz (9-9-9-24) Motherboard Acer Aspire M3910 (CPU 1) 30 °C Graphics 2236 (1920x1080@60Hz) 512MB GeForce 315 (Sapphire/PCPartner) 66 °C Hard Drives 596GB Hitachi HDS721064CLA332 (RAID) 43 °C Optical Drives ATAPI DVD A DH16ABSH Audio Realtek High Definition Audio After looking through the holes in the side of my case I see a lot of dust within the fans and just all over in general. |
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23 Mar 2013 | #6 |
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It's hot. A dismantle is needed. If you are afraid to do it, you can take others help who can do it. Dusts and heat may always cause a stop 0x116.
The capacity of your PSU is also an important information, so dont forget it. And the result of the Furmark test, too. |
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23 Mar 2013 | #7 |
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These are my new temps after opening the computer
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Operating System Microsoft Windows 7 Home Premium 64-bit SP1 CPU Intel Core i5 650 @ 3.20GHz 42 °C Clarkdale 32nm Technology RAM 3.00 GB Single-Channel DDR3 @ 664MHz (9-9-9-24) Motherboard Acer Aspire M3910 (CPU 1) 30 °C Graphics 2236 (1920x1080@60Hz) 512MB GeForce 315 (Sapphire/PCPartner) 46 °C Hard Drives 596GB Hitachi HDS721064CLA332 (RAID) 34 °C Optical Drives ATAPI DVD A DH16ABSH Audio Realtek High Definition Audio |
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23 Mar 2013 | #8 |
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You opened the case?
Notice how it reduced the temps. Definitely a dismantle and dusting is needed. Be sure that you are powered off before touching the inside. Dont forget, PSU, Furmark and cooling. |
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23 Mar 2013 | #9 |
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I done the Furmark and it said min 57c max 98c, I don't know how to do the PSU or cooling.
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23 Mar 2013 | #10 |
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Give us the information of your PSU and Cooler.
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