BSOD while running SF Diagnostic tool

Page 5 of 6 FirstFirst ... 3456 LastLast

  1. Posts : 31
    windows 7 ultimate x64
    Thread Starter
       #41

    Damn, no BSOD, but the computer screen went black. Any ideas what the problem is?
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #42

    But there's a BSOD.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {ffffd1acfa3b1797, 2, 1, fffff80002c9a082}
    
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    And which shows ....
    Code:
    fffff800`00b9c818  fffff880`04905a24Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x4fa24
    So it is a display caused memory read error. And for the laptops there are less scope of display related troubleshooting. As the laptop is new, the best option is you use the warranty.
      My Computer


  3. Posts : 31
    windows 7 ultimate x64
    Thread Starter
       #43

    Ok, thanks a lot for all of the help. Again, you have been outstanding and I thank you. I will send it back.
      My Computer


  4. Posts : 31
    windows 7 ultimate x64
    Thread Starter
       #44

    After a month of having my laptop "serviced" I have got it back and guess what? It still crashes! I am so frustrated. Supposedly they replaced the main board. I have attached the zipped crash files and I hope this is related to a driver or something... Arc, do you mind helping me out again please?

    Thanks in advance...
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #45

    The same pattern of memory management error I am seeing.
    Code:
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efa0e8
    GetUlongFromAddress: unable to read from fffff80002efa198
     fffff00001739568 Nonpaged pool
    
    CURRENT_IRQL:  d
    
    FAULTING_IP: 
    nt!KeUpdateSystemTime+0
    fffff800`02cd3b40 48895c0908      mov     qword ptr [rcx+rcx+8],rbx
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to 0000000000000000
    
    STACK_TEXT:  
    00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
    
    
    STACK_COMMAND:  kb
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
    23 errors : !nt (fffff80002cd3b43-fffff80002cd3bfb)
    fffff80002cd3b40  48  89  5c *09  08  48  89  6c  24  10  48 *00  74  24  18  57 H.\..H.l$.H.t$.W
    fffff80002cd3b50  41  54  41 *8b  41  56  41  57  48  81  ec *80  00  00  00  65 ATA.AVAWH......e
    fffff80002cd3b60  48  8b  34 *60  20  00  00  00  80  3d  46 *20  22  00  00  45 H.4` ....=F "..E
    fffff80002cd3b70  0f  b6  e0 *85  8b  e9  8b  fa  0f  84  38 *8b  fd  ff  48  8b ..........8...H.
    fffff80002cd3b80  cf  48  b8 *c1  00  00  00  80  f7  ff  ff *89  8b  00  48  03 .H............H.
    fffff80002cd3b90  c8  48  8b *55  48  c1  e8  20  a3  1c  00 *d0  00  80  f7  ff .H.UH.. ........
    fffff80002cd3ba0  ff  48  8b *24  48  a3  14  00  00  00  80 *65  ff  ff  48  b8 .H.$H......e..H.
    fffff80002cd3bb0  08  00  00 *4c  80  f7  ff  ff  48  8b  08 *2f  03  cf  8b  fa ...L....H../....
    fffff80002cd3bc0  48  8b  c1 *e1  c1  e8  20  f7  df  a3  10  00  00  00  80  f7 H..... .........
    fffff80002cd3bd0  ff  ff  48 *c6  c1  48  a3  08  00  00  00 *83  f7  ff  ff  f0 ..H..H..........
    fffff80002cd3be0  0f  c1  be *90  21  00  00  2b  fa  48  bd *ec  03  00  00  80 ....!..+.H......
    fffff80002cd3bf0  f7  ff  ff *90  ff  7f  33  48  8b  4d  00 *05  15  27  64  22 ......3H.M...'d"
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  STRIDE
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE
    
    Followup: memory_corruption
    ---------
    I would suggest you to use the computer in safe mode for a reasonable amount of time to see if it is crashing there or not. If it is really a memory corruption, it will crash in safe mode too.
      My Computer


  6. Posts : 31
    windows 7 ultimate x64
    Thread Starter
       #46

    OK, I will try to run everything in safe mode and see if it crashes there. If it is a memory problem then does that mean that replacing the RAM will solve the problem?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #47

    If it turn out to me memory problem, then either the replacement RAM are also bad, or it is the motherboard.
      My Computer


  8. Posts : 31
    windows 7 ultimate x64
    Thread Starter
       #48

    I ran it in safe mode and it crashed. Here is the dump file. I hope it is something that I can replace cheaply!
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #49

    Last try with the drivers .... probably the dump got something :)
    Update Qualcomm Atheros AR9485WB-EG Wireless Network Adapter driver.
    Code:
    fffff880`009fc0c8  fffff880`0553c2e0Unable to load image athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     athrx+0x3322e0
    Get the Drivers for Atheros AR9485WB and Windows 7, install it following Driver Install - Device Manager

    I think you need to update AMD USB 3.0 Device Driver - AMD® A75 Chipset too. USB elements are failing there, too.
    Code:
    fffff880`009ffc58  fffff880`04c5fdb0 USBPORT!USBPORT_Xdpc_Worker
    An d the driver is kinda old.
    Code:
    fffff880`04e28000 fffff880`04e44000   amdhub30   (deferred)             
        Image path: amdhub30.sys
        Image name: amdhub30.sys
        Timestamp:        Wed Jan 04 07:53:53 2012 (4F03B839)
        CheckSum:         00020939
        ImageSize:        0001C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Check for available updates in AMD Chipset Drivers.

    Also, update the AMD SATA Controller. It is old, too.
    Code:
    fffff880`00db4000 fffff880`00dcc000   amd_sata   (deferred)             
        Image path: amd_sata.sys
        Image name: amd_sata.sys
        Timestamp:        Tue Dec 13 02:22:00 2011 (4EE66970)
        CheckSum:         000173E9
        ImageSize:        00018000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Let us know the results.
      My Computer


  10. Posts : 31
    windows 7 ultimate x64
    Thread Starter
       #50

    I just wanted to say thanks again for all of the help. Samsung will be reimbursing me the money that I paid for the laptop. What a headache. No more Samsung products for me!

    Thanks again...
      My Computer


 
Page 5 of 6 FirstFirst ... 3456 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:16.
Find Us