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Windows 7: Random freezing finally led to a BSOD

26 Mar 2013   #1

Windows 7 Ultimate 64-bit
Random freezing finally led to a BSOD

Well ever since Windows installed the new service pack a few days ago, I've been having random times where I'm either watching a video on YouTube, Watching a livestream on Twitch, or sometimes not even doing anything, when my comp would freeze up for a good minute or sometimes 2, and any sound playing would just get stuck and glitch. (my internet would also cut out while its frozen, but come back when it unfreezes) I've been ignoring them, mostly because I had no idea whatsoever what was causing it nor how to fix it. but today when it froze, it BSOD'd on me. I've included the zip that you guys require, so hopefully this'll lead to a solution.

Thanks for any help!! :)

My System SpecsSystem Spec
26 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to Seven Forums.

What antivirus are you using?

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {538, 2, 0, fffff88006acd836}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+59836 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 0000000000000538, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88006acd836, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fc100
GetUlongFromAddress: unable to read from fffff800032fc1c0
 0000000000000538 Nonpaged pool


fffff880`06acd836 0fb78038050000  movzx   eax,word ptr [rax+538h]




PROCESS_NAME:  chrome.exe


TRAP_FRAME:  fffff80000ba1d30 -- (.trap 0xfffff80000ba1d30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800a882040
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88006acd836 rsp=fffff80000ba1ec8 rbp=0000000000000000
 r8=fffffa80098f4800  r9=0000000000000000 r10=fffff80003240dc0
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fffff880`06acd836 0fb78038050000  movzx   eax,word ptr [rax+538h] ds:00000000`00000538=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030c31e9 to fffff800030c3c40

fffff800`00ba1be8 fffff800`030c31e9 : 00000000`0000000a 00000000`00000538 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba1bf0 fffff800`030c1e60 : 00000000`00000000 fffffa80`08a4f870 fffff800`0323fe80 00000000`000000e2 : nt!KiBugCheckDispatch+0x69
fffff800`00ba1d30 fffff880`06acd836 : fffff880`06ad00f1 fffffa80`0a882040 fffff880`06aca9f3 fffffa80`0700f122 : nt!KiPageFault+0x260
fffff800`00ba1ec8 fffff880`06ad00f1 : fffffa80`0a882040 fffff880`06aca9f3 fffffa80`0700f122 00000000`000000e2 : athrx+0x59836
fffff800`00ba1ed0 fffffa80`0a882040 : fffff880`06aca9f3 fffffa80`0700f122 00000000`000000e2 fffffa80`08a63470 : athrx+0x5c0f1
fffff800`00ba1ed8 fffff880`06aca9f3 : fffffa80`0700f122 00000000`000000e2 fffffa80`08a63470 fffffa80`0a882040 : 0xfffffa80`0a882040
fffff800`00ba1ee0 fffffa80`0700f122 : 00000000`000000e2 fffffa80`08a63470 fffffa80`0a882040 fffff800`00ba2430 : athrx+0x569f3
fffff800`00ba1ee8 00000000`000000e2 : fffffa80`08a63470 fffffa80`0a882040 fffff800`00ba2430 fffff880`06aa2b20 : 0xfffffa80`0700f122
fffff800`00ba1ef0 fffffa80`08a63470 : fffffa80`0a882040 fffff800`00ba2430 fffff880`06aa2b20 fffffa80`08a63470 : 0xe2
fffff800`00ba1ef8 fffffa80`0a882040 : fffff800`00ba2430 fffff880`06aa2b20 fffffa80`08a63470 fffff880`00000001 : 0xfffffa80`08a63470
fffff800`00ba1f00 fffff800`00ba2430 : fffff880`06aa2b20 fffffa80`08a63470 fffff880`00000001 fffffa80`098f4870 : 0xfffffa80`0a882040
fffff800`00ba1f08 fffff880`06aa2b20 : fffffa80`08a63470 fffff880`00000001 fffffa80`098f4870 fffff880`06ac7501 : 0xfffff800`00ba2430
fffff800`00ba1f10 fffffa80`08a63470 : fffff880`00000001 fffffa80`098f4870 fffff880`06ac7501 fffffa80`098f4830 : athrx+0x2eb20
fffff800`00ba1f18 fffff880`00000001 : fffffa80`098f4870 fffff880`06ac7501 fffffa80`098f4830 80000000`00000000 : 0xfffffa80`08a63470
fffff800`00ba1f20 fffffa80`098f4870 : fffff880`06ac7501 fffffa80`098f4830 80000000`00000000 ffff0100`c0000001 : 0xfffff880`00000001
fffff800`00ba1f28 fffff880`06ac7501 : fffffa80`098f4830 80000000`00000000 ffff0100`c0000001 fffff880`00000002 : 0xfffffa80`098f4870
fffff800`00ba1f30 fffffa80`098f4830 : 80000000`00000000 ffff0100`c0000001 fffff880`00000002 00000000`000000e2 : athrx+0x53501
fffff800`00ba1f38 80000000`00000000 : ffff0100`c0000001 fffff880`00000002 00000000`000000e2 fffff880`06ab0587 : 0xfffffa80`098f4830
fffff800`00ba1f40 ffff0100`c0000001 : fffff880`00000002 00000000`000000e2 fffff880`06ab0587 fffffa80`08a6c030 : 0x80000000`00000000
fffff800`00ba1f48 fffff880`00000002 : 00000000`000000e2 fffff880`06ab0587 fffffa80`08a6c030 00000000`00000000 : 0xffff0100`c0000001
fffff800`00ba1f50 00000000`000000e2 : fffff880`06ab0587 fffffa80`08a6c030 00000000`00000000 00000000`025a0000 : 0xfffff880`00000002
fffff800`00ba1f58 fffff880`06ab0587 : fffffa80`08a6c030 00000000`00000000 00000000`025a0000 fffffa80`0700f010 : 0xe2
fffff800`00ba1f60 fffffa80`08a6c030 : 00000000`00000000 00000000`025a0000 fffffa80`0700f010 00000000`00000000 : athrx+0x3c587
fffff800`00ba1f68 00000000`00000000 : 00000000`025a0000 fffffa80`0700f010 00000000`00000000 fffff880`06ab0aef : 0xfffffa80`08a6c030


fffff880`06acd836 0fb78038050000  movzx   eax,word ptr [rax+538h]


SYMBOL_NAME:  athrx+59836

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  athrx.sys


FAILURE_BUCKET_ID:  X64_0xD1_athrx+59836

BUCKET_ID:  X64_0xD1_athrx+59836

Followup: MachineOwner

0: kd> lmvm athrx
start             end                 module name
fffff880`06a74000 fffff880`06bf1000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Mon Oct 05 22:33:57 2009 (4ACA1FF5)
    CheckSum:         0017C3B2
    ImageSize:        0017D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Atheros network adapter driver to its latest.

  • Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros and then restart the system.
  • Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
    • Tutorial: Sometimes drivers remain, not completely uninstalled.
    Follow this tutorial for complete removal of drivers of the particular program> Drivers - Clean Left over Files after Uninstalling
If its wireless, match your device from here:If its not a wireless, match your device from here:Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
  • Click on the Start button
  • Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  • Select the “Startup” tab.
  • Deselect all items other than the antivirus.
  • Apply > OK
  • Accept then restart.
Full tutorial:Perform a System File Check to check the integrity of all protected Windows 7:
  • Click Start Menu
    • Type Command Prompt in the Search Bar
    • Click Run as administrator
    • Type
    • Code:
      sfc /scannow
    • and press Enter
Check your hard drive(s) for errors by running chkdskLet us know the results and further BSOD reports if you have them.
My System SpecsSystem Spec
26 Mar 2013   #3

Windows 7 Ultimate 64-bit

Well, on my old Hard drive I was using Avira Antivir personal, but ever since I switched to this new Hard Drive, I don't think Ive reinstalled it (Yea, not smart on my part) I'll go through those steps that you posted, and update if that fixed anything when done. (I can easily provoke the freezing if I watch a YouTube video fullscreen) I'll also reinstall Antivir.
My System SpecsSystem Spec

26 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

I'd recommend using MSE instead.
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

My System SpecsSystem Spec
26 Mar 2013   #5

Windows 7 Ultimate 64-bit

Well There wasn't anything under Programs and Features related to my network adapter, but I went to the device manager and selected to update the driver there, but windows said it's driver is up to date.

System scan and CHKDSK found no errors.
My System SpecsSystem Spec
26 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Have you tried the two links above for atheros?

ATHEROS Network drivers for Windows
ATHEROS Wireless drivers for Windows

Network Card(s):           2 NIC(s) Installed.
                           [01]: Atheros AR9285 Wireless Network Adapter
                                 Connection Name: Wireless Network Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:
                                 IP address(es)
                                 [02]: fe80::312f:2678:478a:5ee3
                           [02]: Hamachi Network Interface
                                 Connection Name: Hamachi
                                 DHCP Enabled:    Yes
                                 DHCP Server:
                                 IP address(es)
                                 [02]: fe80::35f7:f8bb:67e6:dfc4
                                 [03]: 2620:9b::1918:c539
My System SpecsSystem Spec
26 Mar 2013   #7

Windows 7 Ultimate 64-bit

Ahh, there, I installed the latest that was old driver was from 2009 oddly enough! (I built this computer in early 2012 too!) Will restart, and then try and provoke the freezing, to see if it's fixed.
My System SpecsSystem Spec
26 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

My System SpecsSystem Spec
26 May 2013   #9

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Were your BSOD issues solved?
My System SpecsSystem Spec
26 May 2013   #10

Windows 7 Ultimate 64-bit

Yep! Thanks :) I forgot to post on here that it fixed it.
My System SpecsSystem Spec

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