BSOD when WD USB 3 connected


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    BSOD when WD USB 3 connected


    I get a BSOD when I plug in my USB 3 WD drive rusb3xhc.sys address in stack rusb3xhc.sys+1bf7b BlueScreen event ID 1001
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Kaspersky and your Renesas Electronics Corporation USB 3.0 Host Controller Drivers seem to be acting up.

    Code:
    fffff880`1b005848  fffff880`032be7e7Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
     klif+0x237e7
    Code:
    2: kd> lmvm rusb3xhc
    start             end                 module name
    fffff880`1bc01000 fffff880`1bc3c000   rusb3xhc T (no symbols)           
        Loaded symbol image file: rusb3xhc.sys
        Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
        Image name: rusb3xhc.sys
        Timestamp:        Thu Sep 15 07:15:00 2011 (4E715194)
        CheckSum:         00043445
        ImageSize:        0003B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    As a test, please remove Kaspersky using its removal tool from here:
    Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    We recommended Microsoft Security Essentials from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows
    Malwarebytes Anti-Malware Free
    Good and Free system security combination

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



    Run a full scan with both (separately) once downloaded, installed and updated.

    Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

    To do this, follow these steps:

    Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    At the command prompt, type the following command, and then press ENTER: sfc /scannow
    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

    SFC /SCANNOW Command - System File Checker

    Check your hard drive(s) for errors by running Disk Check:

    Check your hard disk for errors
    Disk Check

    This tutorial USB Selective Suspend - Turn On or Off may help you:

    To Disable Selective Suspend:
    • open the control panel
    • go to power options (you may have to set view to small icons)
    • click change plan settings
    • in the window that opens:
    • click change plan settings
    • click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

    Await the .nfo file and the results with further BSOD reports if you have them.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    WD3 Issue


    I should mention, this happens with multiple USB drives, and they all work fine when I use them on my USB 2 port....Included here is the msinfo32 file as requested. Thanks!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    rapa1 said:
    I should mention, this happens with multiple USB drives, and they all work fine when I use them on my USB 2 port....Included here is the msinfo32 file as requested. Thanks!
    Okay.

    Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

    1. Startup Programs - Change
    2. Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    USB 3 Crash


    Ok, I tried your suggestions, but no joy. Attached is my current dump file....Thanks
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
    RAM - Test with Memtest86+

       Note
    Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.


    Upload a screenshot of your hard disk using CrystalDiskInfo:

    CrystalDiskInfo Standard Edition
    How to Upload and Post a Screenshot and File in Seven Forums

    Make a hard drive test from the hard drive manufacturers website:
    Hard Drive Diagnostic Procedure

    Let's run driver verifier and see if it catches any misbehaving drivers: Driver Verifier Enable/Disable
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    All these tests passed successfully, any other ideas? By the way, I get a BSOD in SAFE MODE as well.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    How many passes did you take memtest for?

    Upload a screenshot of your hard disk using CrystalDiskInfo:
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:00.
Find Us