Computer restarts(crashes) when running games. Ie. Minecraft

Tribite · 30 Mar 2013

Also crashed when I tried to play Awesomenauts. I have not tried it with any other games.

I have had this sort of thing happen to me before, but I don't know how I fixed it. I've uploaded the dump the folder that was generated with the SF Diagnostic Tool and I have copied the useful part of the error message that pops up after getting back to the desktop.(I have no idea what to call it)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007C8A038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Northernsoul55 · 31 Mar 2013

Before we start can you please post back the following information:

Windows Updates and Activation

Cheers

Dave

Tribite · 31 Mar 2013

Here you go:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-P6GCF-7YGJH-799QB
Windows Product Key Hash: CnfNrK1uCC+V2oZCTAXS0P2+vBA=
Windows Product ID: 00426-068-2948667-86603
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2DFE9D97-DF7B-4FC6-BFAC-004F4090226F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\adam\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2DFE9D97-DF7B-4FC6-BFAC-004F4090226F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-799QB</PKey><PID>00426-068-2948667-86603</PID><PIDType>5</PIDType><SID>S-1-5-21-1347815495-2059452796-2974849764</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100818000000.000000+000</Date></BIOS><HWID>913B3207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>894395FEFF8A5B0</Val><Hash>7tJbYB520kMPyUMkUuebE6Yh/j8=</Hash><Pid>89451-OEM-6672851-04262</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-294866-00-1033-7600.0000-0412011
Installation ID: 022236277013557771676790291835525722644635982481954345
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 799QB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/31/2013 10:21:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:17:2013 09:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAln0yKRAGdxZU8uJrOJgQM77IoNNiPc7uRKqOLg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 081810 APIC1703
FACP 081810 FACP1703
SRAT AMD FAM_F_10
HPET 081810 OEMHPET
MCFG 081810 OEMMCFG
OEMB 081810 OEMB1703
SSDT A M I POWERNOW

It might be worth noting that I've had to change the Windows product key because the person I bought the computer from apparently used the original on their new machine. They had the decency to pay for the new key though.

NoelDP · 31 Mar 2013

The problem is that the Key they bought is an MSDN one - and invalid except when used by the MSDN subscriber themselves.
Your installation is therefore counterfeit.

Here's my standard spiel on MSDN Keys.

The Key in use is an MSDN Key from a not-for-resale MSDN account.
Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

Also - have a look at this video....

http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
http://www.microsoft.com/en-gb/howtotell/default.aspx

Tribite · 31 Mar 2013

Wonderful.
I can't really get a refund unfortunately as it was given to me(by the same guy who sold me the computer) a year or two ago and I don't have the disc, Windows was already installed onto the machine. I guess I'll have to see if I can get a complimentary key or switch to Linux, as I'm strapped for cash.
Is that the only issue or do I have anything else to worry about? Regardless, I appreciate your help.

NoelDP · 31 Mar 2013

Is there a COA sticker on the machine at all?
If so, for what version and edition of Windows?
(If there is, then if it's for the same edition as is installed, then the previous owner was incredibly stupid, since the rights to use the Key/license transfer with the machine!)

Tribite · 01 Apr 2013

There is not unfortunately.

NoelDP · 02 Apr 2013

In that case, you're SOL, and will have to acquire a full license for Windows.