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Windows 7: black screen and restart when playing game BCCode:116

29 Mar 2013   #1

Windows 7 professional x64
black screen and restart when playing game BCCode:116

Hello im receiving this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80041EB130
BCP2: FFFFF88004771258
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

gpu: asus ati 6950
windows 7 pro x64

any ideas of what may begoing on?

some times something happens when im on my desktop mode and windows say that ati driver has stopped responding and has been recovered.
when that occurs while playing games pc freezes and auto restart but the display doesnt response.
in order to start my computer i have to pull of the plug and wait a couple of minutes.

found in the .dmp file

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: dxgkrnl.sys

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000116 (0xfffffa80041eb130, 0xfffff88004771258, 0xffffffffc0000001,

*** dxgkrnl.sys - Address 0xfffff880042b5000 base at 0xfffff88004258000 DateStamp

My System SpecsSystem Spec
30 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit

Please reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

And here are the instructions for posting:

Tip   Tip
Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

From what you posted looks like a STOP 0x116, please follow this guide for troubleshooting:


My System SpecsSystem Spec

 black screen and restart when playing game BCCode:116

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