black screen and restart when playing game BCCode:116


  1. Posts : 1
    Windows 7 professional x64
       #1

    black screen and restart when playing game BCCode:116


    Hello im receiving this message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80041EB130
    BCP2: FFFFF88004771258
    BCP3: FFFFFFFFC0000001
    BCP4: 0000000000000003
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1



    gpu: asus ati 6950
    windows 7 pro x64

    any ideas of what may begoing on?

    some times something happens when im on my desktop mode and windows say that ati driver has stopped responding and has been recovered.
    when that occurs while playing games pc freezes and auto restart but the display doesnt response.
    in order to start my computer i have to pull of the plug and wait a couple of minutes.



    found in the .dmp file

    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    The problem seems to be caused by the following file: dxgkrnl.sys



    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:

    *** STOP: 0x00000116 (0xfffffa80041eb130, 0xfffff88004771258, 0xffffffffc0000001,
    0x0000000000000003)

    *** dxgkrnl.sys - Address 0xfffff880042b5000 base at 0xfffff88004258000 DateStamp
    0x4ce799fa
    Last edited by cataract; 29 Mar 2013 at 16:34.
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2



    Please reconfigure windows to collect the correct info
    You want small memory dumps - "MiniDumps"

    https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

    And here are the instructions for posting:

    https://www.sevenforums.com/crashes-d...tructions.html

       Tip
    Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



    From what you posted looks like a STOP 0x116, please follow this guide for troubleshooting:

    https://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

    Cheers

    Dave
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:33.
Find Us