Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD while working in Office.

30 Mar 2013   #1

Windows 7 Home Premium x64
BSOD while working in Office.

Hello everyone, a few months a ago my Laptop hard drive failed on me and I had to replace it with a new one. Today I received a strange BSOD while I was writing a document. Sadly I did not get enough time to write down the error code nor am I knowledgeable on the topic to offer further information for which I am sorry. Any information regarding on the cause of the error or any advice on how to proceed will be greatly appreciated.

The laptop that I have is this: Sony eSupport - VPCEH14FM - Support

And the hard drive that I purchased is :
Samsung HN-M101MBB 1TB 5400rpm SATA 2.5 inch Internal Hard Drive: Computers & Accessories

I hope I have provided all of the necessary information, if I have missed anything I apologise for that.


My System SpecsSystem Spec
30 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello espc.

The BSOD is apparently caused by Intel(R) Centrino(R) Wireless-N 6150 driver.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa806bce5e60, 2, 1, fffff80002c93240}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+1d400a )

Followup: MachineOwner
And the driver is very old.
fffff880`09053000 fffff880`098bf000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Wed Jan 05 00:59:41 2011 (4D237525)
    CheckSum:         00823E68
    ImageSize:        0086C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center. You may search for the updates in Sony's site, too.

At the same time, the display driver is also failing here.
fffff800`00b9c8b8  fffff880`08440e8dUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
This driver is also similarly old.
fffff880`08235000 fffff880`08decde0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Jul 20 03:09:50 2011 (4E25F9A6)
    CheckSum:         00BC420C
    ImageSize:        00BB7DE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Dont worry, it will not loss any functionality. Windows does not need any other programs to be auto started with it and run in the background; rather they often conflicts and causes issues.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.

* I assume there may be some other issues, but there is not enough evidence in hand to point those out. So waiting eagerly for your response. Let us know how the system is working after applying these changes.
My System SpecsSystem Spec
30 Mar 2013   #3

Windows 7 Home Premium x64

Thank you very much for your reply. I have been using Sony Vaio Update which showed that all of my drivers were up to date, seems that program is lagging behind quite a bit. If I encounter any further issues from this I will post a reply.

Again , thank you for your assistance with this matter.
My System SpecsSystem Spec

18 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Any update? How it is running now?
My System SpecsSystem Spec

 BSOD while working in Office.

Thread Tools

Similar help and support threads
Thread Forum
open office not working
hi there when i click to save as in open office i get the option on which i want to use to open the file so i used the default option odf text document (odt) (*odt) when i double click on the saved file it opens kingsoft writer can't seem to figure out how to get the file to open with open...
Office 2013 Outlook not working right
Hello everyone, I was wanting to know if anyone been having problems with Outlook 2013. The problem I'm having is that it will stop synchronizing. I have my gmail setup to it and it will send but when it tries to receive it doesn't complete. I've let it run hours at a time to see if it ever...
Microsoft Office
BSOD while just working on office and surfing
BSOD while just working on office and surfing. I thnak you in advance for your help!
BSOD Help and Support
Restore Not Working After Office Uninstall
Hi Guys I need help with my Daughter's Toshiba laptop. She is away at college and I am helping remotely. I was having her uninstall 2007 Office Enterprise to install Office home & student. In the uninstall programs, there were 2 choices; 2007 Office system and Office 2007 Enterprise. I...
Backup and Restore
Office 2007 not working
I've updated from XP to Windows 7 and I wanted to keep my office of course -> I placed it on an USB. I placed Office back on the new operating system. I tried to start Word and it says: program not configured for this OS I can't find the box anymore with my Office and I can't use the old files...
Microsoft Office
Office 2007 clipart not working
Hi to all! I really hope that you can help me! I've installed Windows 7 on my machine and everything is working great or so I thought until today. Started working on a new powerpoint presentation and when I tried to insert a clipart image, Powerpoint hangs and I have to terminate it through ...
Microsoft Office

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:42.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App